Customer Support in Healthcare

Are you passionate about helping people and enjoy contributing to a dynamic environment? Pharmbills is seeking a dedicated Healthcare Customer Support Specialist to join our team and support American healthcare organizations and their clients!

About Pharmbills: Pharmbills has been a trusted partner in the healthcare industry for over a decade, delivering top-notch financial and administrative solutions. We are proud to start our operations in Bogota, Colombia this year. In addition to Colombia, Pharmbills boasts a diverse team of over 1000 professionals across the US, Georgia, Poland, Portugal, Ukraine, Bulgaria and the Czech Republic. Our mission is to streamline healthcare billing processes, making it easier for patients, healthcare providers, and insurance companies to navigate financial obligations.

Position: Customer Support Specialist in Healthcare

Schedule: New York Time zone (start 8AM EST)

Location: Bogota, office

About the Role: As a Healthcare Customer Support Specialist, you will play a vital role in ensuring smooth communication between patients, American healthcare organizations, and insurance companies. Your primary focus will be on solving issues, providing support, and coordinating payments efficiently.

Key Responsibilities:

• Engage with patients, American healthcare providers, and insurance companies to resolve payment-related issues.
• Facilitate clear communication between all parties to ensure accurate and timely payments.
• Align payment processes and provide various options for compensation of services.
• Maintain accurate and up-to-date records of all interactions and payment alignments.
• Develop and implement strategies to improve the efficiency of payment processes.
• Ensure high levels of customer satisfaction through excellent support and problem-solving.

Qualifications:

• Proficient in English (B2+ level).
• Experience working with clients, healthcare organizations, and insurance companies.
• Strong multitasking abilities and stress-resistant nature.
• Exceptional problem-solving skills and a solution-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to operate independently and as part of a team in a remote setting.

What We Offer:

• Competitive compensation in USD for services provided.
• A supportive and collaborative team environment.
• The chance to make a meaningful impact in the healthcare industry.
• Comfortable, modern office in Bogota.

If you are a proactive individual who loves helping others and solving problems, we would love to hear from you! Join Pharmbills and be part of a team dedicated to making healthcare billing a seamless experience for patients, providers, and insurance companies alike.

We look forward to welcoming a new collaborator to our team!