PSP Tech Support

As a PSP Tech Support Specialist, you'll play a key role in ensuring the smooth operation of our payment systems and providing technical support related to payment service providers (PSPs). You’ll work cross-functionally with various teams to resolve incidents and improve the overall customer experience.

Responsibilities

• Monitor, identify, and track payment-related complaints and incidents that affect customers, escalating to relevant departments when necessary
• Work with internal and external payment gateway configurations: check, adjust, and troubleshoot PSP and payment method setups
• Investigate and respond to escalated issues from support channels, ensuring timely and accurate resolution
• Coordinate and prioritize incoming requests based on urgency and source
  Provide feedback and insights to improve system performance and customer satisfaction
• Perform additional duties and support tasks as assigned by management

Requirements

• Fluent English (both written and verbal) is essential
• Based in Limassol, Cyprus, and able to work on-site during standard business hours
• Previous experience in fintech, online payments, or technical support is highly preferred
• A technical mindset and understanding of how payment systems and gateways function
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Initiative, attention to detail, and a stress-resilient attitude are key to success in this role

Benefits

• Learning and development opportunities and interesting challenging tasks
• Company fitness corner in the office for employees
• Birthday celebration present
• Time for proper rest and 24 working days of Annual Vacation
• Breakfasts and lunches in the office (partially paid by the company)
• Private Medical insurance
• Competitive remuneration package
• Team building events and much more