People Operations Co-ordinator

 

People Operations Co-ordinator - FTC till end of December 2026

We are looking for a People Operations Co-ordinator to help keep our people processes accurate, organised and easy to use. This is a great opportunity for someone who enjoys detail, structure and working across the full employee lifecycle in a role that supports a business at national scale.

At Pay.UK, your work will connect to an organisation that maintains and develops UK retail payment systems used every day by people and businesses across the country. You will join a team that values clarity, trust and continuous improvement, and you will help us deliver a consistent colleague experience through effective people administration and co-ordination.

Accountabilities

• Co-ordinate people administration across the employee lifecycle, including onboarding, contractual changes and leaver processes.
• Maintain accurate employee records in HR systems and shared files, checking data carefully and updating information on time.
• Prepare people documents such as letters, contracts and standard employment documentation using approved templates and processes.
• Respond to employee and manager queries on people processes, policies and systems, providing clear and timely information.
• Support recruitment administration by arranging interviews, preparing documentation and tracking candidate progress through agreed processes.
• Monitor shared inboxes and workflow queues, prioritising requests and directing queries to the right colleague when needed.
• Produce regular people reports and basic data summaries to support team activity, audits and routine decision-making.
• Work with colleagues across People Operations and the wider business to improve process consistency, documentation and service delivery.

Qualifications, Skills and Experience

• Experience co-ordinating HR or people administration across core employee lifecycle processes in a structured workplace environment.
• Experience maintaining accurate records and producing employment documentation within HR systems or other business systems.
• Ability to manage a busy workload, prioritise competing tasks and meet deadlines across multiple processes.
• Ability to communicate clearly in writing and verbally when responding to employee and manager queries.
• Experience handling sensitive personal information with accuracy, precision, and appropriate confidentiality.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, Courage
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

 

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Inclusivity

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

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Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.

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Benefits & additional information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

_{Please note:}

• _{Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.}
• _{Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees.}