Senior Rules Governance Analyst

Senior Rules Governance Analyst, London, FTC till 1st Oct 2026

At Pay.UK, we set the rules that keep the UK’s retail payment ecosystem running, connecting over 160,000 banks, businesses, and solution providers. In this specialist role, you’ll ensure our rules evolve with changing technology, regulation, and customer needs, while safeguarding systemic risk. Your skills will help maintain trust and stability in a continually evolving financial landscape.

Key Accountabilities:

• Support the Senior Manager, Payment Ecosystem Rules and Head of Payment Ecosystem Rules to effectively oversee, and manage Pay.UK’s service rules catalogue
• Responsible for maintaining the internal controls which ensure rules remain current, accurate and fit for purpose
• Monitor MI and KRI data from around our business to ensure other rule related controls remain adequate and effective and detect possible needs to update rule sets. This includes sourcing data from other areas to ensure customer adherence to rules remains effectively and adequately managed.
• Ensure there are clear and defined processes in place (and that these processes are well documented, defined and followed) to maintain service rules as current and valid (including developing any additional collateral to support the running of these processes).
• Facilitate sessions with rule owners and various subject matter experts to ensure the service risks owned by them are suitably controlled (as and where relevant to rules as a control)
• Ensure that rule SME and owners follow due process and observe the correct governance and change protocols to keep rulesets in order
• Report governance discrepancies and gaps to the senior managers, including SM, Payment Ecosystem Rules and Head of Payment Ecosystem Rules (and beyond, as required)
• Maintain traceability of the rules back to driving risks
• Ensure rules are suitably well organised and are consumable and readily available for all whom require them
• Collaborate with Risk, Security, Payments, Architecture, Strategy and other internal teams to bring clarity, certainty and precision that will enable effective and efficient development and maintenance of Rules documentation and governance
• Provide rules and subject matter guidance to stakeholders to enable the delivery of our corporate strategy and ensure alignment of rules, data and monitoring capabilities for effective organisational performance
• Provide support Onboarding & Assurance and Operations business areas to assist them in managing the participant on-boarding pipeline and ensuring compliance with Pay.UK’s rules (and standards).

Qualifications, Skills & Experience

• Experience working in / with a Financial Markets Infrastructure under a systemic risk framework
• Experience in Payment Service Rule books, e.g., writing, implementing, and managing payments systems rules, procedures, or specifications / controls
• A working knowledge of operational and systemic risk management and internal controls (especially those managing the upkeep of Service Rules) and internal governance
• Experience in managing and overseeing change processes and the controls required around managing change
• Experience in corporate governance controls and general enterprise risk management principles
• An understanding of the UK payments industry with Faster Payments knowledge
• Experience in working with a range of stakeholders of differing technical backgrounds
• Awareness of the way in which Pay.UK is regulated and the expectations of our business in the view of our regulatory and legal requirements
• Good communicator and influencer with effective communication and interpersonal skills
• Good workshop and cross business facilitation skills and an ability to act on areas of curiosity following up on perceived control and process gap opportunities (both internally and those detected externally)
• Clear and detail-oriented in communicating with different stakeholders within the organisation
• Results-driven and solution-oriented, reflecting the resilience needed to perform effectively in demanding and evolving contexts.
• Business analysis/functional design experience within payments is desired
• Understanding of and operation within a systemic risk management framework; and application of Risk and Control Management practices generally (including risk identification and escalation where required)
• Sound interpersonal skills to interact effectively across stakeholder groups and generate understanding of deeply technical concepts.
• Effective communication skills with an ability to engage stakeholders at various levels of seniority
• Exemplary document production, grammatical and MS Office application skills.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus 
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

• Some of our benefits are only available to colleagues upon successful completion of the probationary period.