Product Owner

 

Product Owner, Permanent, Hybrid, London

 

Pay.UK are currently looking for an experience Product Owner to Lead virtual teams, creating and leading a matrix team across to set and deliver our product strategy and manage product performance, organising the team to drive activity against the product roadmap and delivery of the annual product plan to meet agreed targets.

Being efficient and versatile whilst delivering great quality analysis, written and verbal work. Engender matrix ways of working within team, ensuring we use the right skills and knowledge to deliver brilliant outcomes.

You will ensure that your Products have an appropriate and embedded Playbook in place (product lifecycle, processes, procedures, frameworks), that are kept relevant, up to date, accessible via the Product Hub for the organisation, and aligned across the other product teams.

Establish strong partnerships across Pay.UK, facilitating strong alignment and collaboration to ensure we deliver against our product roadmap and take customers with us.

Be a visible advocate of new and current product development initiatives, ensuring colleagues across the business are aware of the pipeline, backlog, actions progressed, and outcomes expected.

 

Key Accountabilities

• Manage the development of the product strategy and plan for your products.
• Ensure that your products meet end user, customer and market needs, and continue to evolve to take account of payments market developments
• Manage the delivery plan to ensure priority work can be supported and allow for non-planned work to be considered and resourced quickly and efficiently.
• Ensure that your Products have an appropriate and embedded Playbook in place (product lifecycle, processes, procedures, frameworks), that are kept relevant, up to date, accessible via the Product Hub for the organisation, and aligned across the other product teams.
• Define and implement Product Marketing activity for your products, agreeing a calendar of activity with relevant stakeholders and implementing with the Marketing and Business Development teams
• As 1st line risk owner, understand, document and track the risks associated with your products, along with associated controls and mitigants. Respond to risk incidents or regulatory guidance to maintain compliance and promptly address any issues or incidents as they arise.
• Ensure that you have robust and regular MI, data and analysis (volumes, income/costs, trends) on which to manage the performance of your products, and recommend action to address any gaps versus target.
• Deliver against set KPIs, applying relevant tools for project lifecycle management such as market sizing and segmentation, customer and end user insights, RAID logs, TOR’s etc.
• Support and follow Pay.UKs product management and development processes, including the Product Framework and Playbook and work closely with your product development colleagues
• Enable necessary knowledge transfer, identify and self- sort learning and development support where required.
• Represent Pay.UK at industry events, including speaking opportunities.    
• Any other duties required / general team support.
• This role will focus on CoP & RtP products

 

Skills, Experience & Qualifications

• Previous experience in a Product Management or Development role, with P&L ownership and examples of delivering product strategies or new product developments
• A highly skilled and proficient stakeholder manager in the retail payments industry
• Experience of working in a regulated environment, overseeing the leadership of complex services
• Product Management experience within the financial services sector is essential, payments industry experience is highly desirable.
• Educated to a degree level in a related field or with the equivalent experience in a work setting
• Experience in techniques including: market sizing, opportunity analysis, business case development, research & insight, competitive analysis, agile methodologies, P&L management and revenue/pricing/cost management techniques
• Product development and management skills
• Market place drivers and opportunities; understanding and appreciation of how to take product ideas and understand if they will work in practice.
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At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

 

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus 
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

• Some of our benefits are only available to colleagues upon successful completion of the probationary period.