Senior Project Manager

Senior Project Manager, Hybrid, Permanent, London

To plan, organise and control medium to large-sized critical projects, whether ‘stand-alone’ or as part of a programme, and ensure their effective delivery (in relation to time, cost and quality) with the ability to realise the benefits sought. 

Comply with the Pay.UK Change Framework and associated standards apply as appropriate to keep the undertaking safe, including the production of all project related artefacts.

Key Accountabilities

• To own and maintain the project plan and represents the agreement with the stakeholders in relation to scope, quality of outcome, timeline, cost and potential for benefits realisation.
• To ensure governance standards are adhered to. To report regularly to the sponsor and steering committee on progress according to plan, outlook, and any intervention that may be required.
• To manage project risks, issues and dependencies, declare and test any assumptions on which the project plan is based.
• To assist the sponsor and key stakeholders, in the production of business cases that clearly show how the undertaking is aligned with the strategic roadmap.
• To develop positive working relationships with all key stakeholders internally and externally.
• To work with the PMO and the Delivery Practice to understand how the project will fit in to the portfolio and how the demand for resources can be accommodated.
• To work with procurement in selecting, acquiring and implementing supplier products and services and to assist in management of the supplier during the project life-cycle.
• To support the rest of the Change function, including other PMs, in continuing to improve performance and work towards a change centre of excellence.
• To build, support and motivate the project team, liaising with resource owners as appropriate to ensure any line management matters (such as career development, learning etc.) are catered for to the extent possible whilst on the project.
• To work with the PMO to ensure lessons learned are shared across the change community and beyond.
• To provide coaching, guidance, advice and support to less experienced Project Managers to assist in their development.

Skills, Experience & Qualifications

• Breadth of experience of leading project delivery and / or business change in Retail Banking, Payments or Financial Services.
• Experience in both large (100+ colleagues) programmes – delivering hand in hand with other Senior PMs and small (>10 colleagues) projects where you own the end to end lifecycle
• Relevant professional qualification and work experience.
• Management of medium to large-scale, complex change projects, either stand-alone or as part of a programme.
• Effective delivery of a variety of business and IT projects in a commercial and regulated environment.
• Managing a mixed technical and business team in a project (i.e. temporary and on a matrix basis) environment.
• Understanding and knowledge of best practice project management techniques including agile.
• Background and knowledge of financial services or another regulated environment.
• Stakeholder management and relationship building at all levels.
• Presentation and communication skills.
• Understanding and influencing.
• Strong commercial acumen.
• Good communicator and influencer, able to take the business on the journey.
• Ability to influence senior stakeholders.
• Business Operating Models, policies, process and procedural change.
• People management, development and motivation.
• Leading growth in organisational change capability.
• Improving operational effectiveness.
• Coaching and mentoring.
• Broad understanding of PPM methodologies and best practice standards.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus 
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note: Benefits for FTC roles may vary