Product Manager - Merchant Experience

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.  

We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our Product Team 

About the role 

As a Product Manager for Merchant Experience, you will be tasked with identifying, scoping, and launching new & cutting-edge solutions for our merchant clients. You will work closely with internal stakeholders across Product, Risk, Compliance, Sales, and Account Management to develop go-to-market strategies & grow the business within our PSP.

Your responsibilities 

• Contribute to develop a strategic product roadmap to enhance and support the end-to-end merchant experience within the PayRetailers ecosystem including:
  • Merchant onboarding end to end processes including risk and compliance requirements
  • Merchant portal user flows and experience and administration capabilities
  • Value add capabilities within the merchant environment including API integration methods, analytics, and ad-hoc client requests
• Support sales and account management functions on best practice product integration methods to prospective clients.
• Work closely with Sales, Account Management, and the technical integration teams to drive effective use of technology to solve merchants and business needs.
• Co-ordinate with the technical integration teams to certify merchant product integrations and go live support.
• Measure and track the performance of merchant onboarding and integration processes, value add services, and use of the merchant portal and administrative tools to provide continuous KPI improvements and optimization.
  
• Working directly with development scrum teams to execute on the roadmap and strategic vision.
  
• Coordinate with IT to continually improve application function and design.
  
• Manage escalations which may require additional research and knowledge.
  
• Manage multiple projects and/or lead specific projects to implement solutions to problems or seize market opportunities.
  
• Research and track business processes and be able to identify upstream and downstream impacts.
  
• Oversee the process of resource planning and scheduling, developing project plans, monitoring progress against planned objectives, and reviewing the financial or operational impact of projects.
  
• Manage, define, and prioritize the issues that are related to defects or bugs, including providing key input on the decisions to fix or defer.
  
• Act as the voice of the user in product designs and gather direct feedback from both internal and external customers on the existing and future product suite.
  
• Collaborate with other product teams to understand requirements and incorporate them into our planning.
  
• Continuously and transparently communicate with internal stakeholders the prioritization of the product backlog and the status of development efforts via product demos, release plans, and other means.

About you

• Bachelor’s degree or a minimum of 4 years of equivalent large-scale product management work experience.
• 3+ years of leading a Product or function within a product, with experience in building platform products and in serving both internal and external customers/stakeholders.
• Knowledge in e-commerce, electronic payment methods or experience in Fintech or banking environments.
• Experience integrating merchants into a Payment Provider ecosystem, including credit and debit card processing, Alternative Payment Methods (APM’s), and Digital Wallets.
• Experience documenting and applying process improvement methodologies and process re-engineering methodologies in fintech, banking, or similar area.
• Knowledge related to financial terms, definitions, and associated processes.
• Product Manager or Product Owner Agile certification.  
• Strong stakeholder management includes navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Ability to excel in a large, matrix environment.
• Strong communications skills - you can summarize and express complex requirements in an accessible and precise manner.
• Experience working with direct API Payment integrations, Saas and BaaS servicing models, as well as hosted payments solutions.
• Experience in deploying products on a global scale is preferred.
• Experience collaborating with teams comprised of both on-shore and off-shore models is recommended.
• Business acumen to be able to translate business value from a roadmap/vision to tactical execution.
• Experience with backlog creation and management in common tools (Confluence, Figma, Jira, etc.)
• Prior experience working as a Product Owner in an Agile Transformation environment.
• Experience with various Agile frameworks (Scrum, SAFe, etc.)

What do we offer?

• Hybrid mode of work (3x2) 
• 26 vacation days a year 
• Language classes & professional courses   
• Free catering & snacks in the office   
• Private health insurance 
• Free lunch at the office 
• An afternoon off on your birthday  

If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you! 

Apply today and help us shape the future of the PayTech industry! 

To get an idea of what life at PayRetailers is like, check out our Instagram and our About Us page. 

Our commitment to diversity, equity & inclusion 

At PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.   

So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.  

Please feel free to include your pronouns in your application (e.g. she/her, he/him, they/them, etc.).