Merchant Activation Manager

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.  

Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments. PayRetailers' business is growing exponentially, and we are adding new payment methods in the different countries. To support this growth, we are looking for a Merchant Activation Manager who will  will lead our Merchant Activation Team operations, ensuring unparalleled service levels and driving strategic customer engagement. This role requires a strong leader capable of managing a team of Integrations Specialist, overseeing the seamless integration of our solutions, and fostering deep collaboration with our commercial teams. The individual will play a critical role in enhancing client satisfaction, optimizing operational processes, and contributing to the overall commercial success of the organization.

What You'll Do:

• Lead, mentor, and manage a team of technical support professionals, ensuring high performance and continuous development.
• Set clear goals and expectations, providing regular feedback and support to drive team success.
• Oversee the technical onboarding process for high-value clients, identifying their unique technological needs and growth opportunities.
• Ensure the successful integration of our solutions by guiding clients through complex technical setups and advising on best practices.
• Develop and implement structured processes to minimize disruptions and continuously improve response times.
• Analyze the performance of key clients, particularly VIP merchants, to identify opportunities for volume and conversion improvements.
• Collaborate closely with commercial teams to implement optimization strategies that enhance client outcomes and drive revenue growth.
• Serve as a key liaison between the technical support team and commercial teams, ensuring alignment on client needs, goals, and strategies.
• Facilitate communication across departments to resolve client issues effectively and ensure a unified approach to customer service.
• Lead the creation of comprehensive monthly performance reports, highlighting key insights and recommending actionable strategies for continuous improvement.
  
  

What We're Looking For:

• Proven leadership skills with experience in managing and developing technical support teams.
• Ability to inspire and lead a team towards achieving both individual and organizational goals.
• Strong understanding of business and commercial processes, with the ability to align technical support efforts with broader business objectives.
• Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Strong relationship-building skills, with a focus on fostering long-term client partnerships.
• Proficiency with ticketing systems and CRM tools like Jira, Freshdesk, and Salesforce.
• In-depth knowledge of technology and industry trends, with hands-on experience in API integrations, data analysis, and the use of technical tools such as Postman and SQL.

Prefered Qualifications and Experience
Education:

• Bachelor’s degree in systems administration, Business Administration, Computer Science, or a related field.
• Advanced certifications in technology or project management are highly desirable.
  

Qualifications:

• Minimum of 3 years of experience in the Fintech industry, with a strong background in technical support, account management, or a related field.
• Demonstrated success in managing high-profile client relationships and leading technical support teams in a fast-paced environment.
• Extensive experience working closely with commercial teams to drive customer satisfaction and business growth.
• Travel availability is required.  

Why Join Us? 

• Enjoy flexibility with 1 day of telework per week
• 26 vacation days per year to recharge and refresh
• Free language & technical courses to level up your skills
• Free daily catering & snacks at the office to keep you energized
• Private health insurance for peace of mind
• A free afternoon off on your birthday - because you deserve it

 

 

If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you! 

Apply today and help us shape the future of the PayTech industry! 

To get an idea of what life at PayRetailers is like, check out our Instagram and our About Us page. 

 

Our commitment to diversity, equity & inclusion 

At PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.   

So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.  

Please feel free to include your pronouns in your application (e.g. she/her, he/him, they/them, etc.).