IT Support Specialist (Sao Paulo - on site)

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.  

We are looking for a IT Support Technician to attend internal requests and incidents related to information technology (IT) and guarantee the best experience for our employees while guaranteeing the business continuity. 

This role requires to be fully on site in our offices in Sao Paulo - Brooklyn area.

Job Duties And responsibilities: 

L1 Support: 

• Ensure the correct operation of IT equipment. 
• Ensure the resolution of requests and incidents. 
• Ensure compliance with corporate procedures. 
• User management in the different corporate tools. 

 

L2 Administration (ENTRA and Office 356): 

• Conditional Access policy management. 
• Single Sign-On (SSO) integrations. 
• Management Enterprise Applications 
• Intune deployment and maintenance. 
• MDM management for Mac, Linux and Windows. 
• PowerShell proficiency, including notions of Microsoft Graph REST API. 
• Office 365 Management. 
• Management of internal company requests and incidents. 
• Life cycle management of computers, equipment and peripherals. 
• User management in local and corporate applications. 
• Ensuring compliance with corporate procedures. 
• User management in the different corporate tools. 

 

Experience And Qualifications: 

• Previous experience managing tickets through incident management tools. 
• +3 years of experience as Entra administrator (including InTune ideally). 
• +3 years of experience as O365 admin. 
• Solid knowledge in Security policies. 
• Solid knowledge in Network 
• Organization and proactivity. 
• Proficiency in English at a C1 level or higher is a must.

 

 

What do we offer: 

• Competitive salary! 💶
• Growth opportunities within a company in a hyper-growth phase 📈
• Individual development plans 🚀
• Excellent working environment and collaboration ✌️
• Private medical insurance covered by the company 🩺
• Meal and Food Allowance🍕 
• Life Insurance 🌱
• Wellhub 🤸‍♂️  (Gym) 

 

 

If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you! 

Apply today and help us shape the future of the PayTech industry! 

To get an idea of what life at PayRetailers is like, check out our Instagram and our About Us page. 

 

Our commitment to diversity, equity & inclusion 

At PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.   

So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.  

Please feel free to include your pronouns in your application (e.g. she/her, he/him, they/them, etc.).