Junior/Middle Customer Support L2 (FinTech)

Who we are 

Payop is a global payment services provider licensed by MAS in Singapore and FINTRAC in Canada. We empower businesses with the industry's most comprehensive payment coverage, including our own innovative methods. We move fast, exceeding competitor speed, and prioritize website owners’ success. We change the way businesses think about payment processing and help them increase revenue through education and a payer-centric approach.

We are looking for an experienced Technical Support Manager to join our team of FinTech experts. Our perfect candidate is eager to learn everything about worldwide payments, can describe complex processes understandably, manages complex data export requests from the database, and helps our clients with integration inquiries. Detailed onboarding flow, mentorship, and all the needed documentation will help you get to know today’s payments flow, our product and serve as a primary point of contact for our customers, answering their questions, and assisting with incoming data export requests from both our clients and other relevant departments.

Responsibilities

• Manage incoming requests from customers via tickets and chats
• Provide replies to clients according to the internal KPI issues escalation flow to the relevant departments for further investigation, and their execution monitoring
• Assist customers with integration-related inquiries (API, WordPress, Opencard)
• Prepare reports for the customers and other departments according to the request
• Guides and manuals preparation about current procedures and technical documentation for clients and the department
• Bugs/technical issues reporting if such were detected

Requirements & skills

• Minimum 1 year of technical support experience (L2)
• Upper-intermediate/Advanced level of English proficiency
• Confident SQL user
• Advanced API/REST knowledge

Nice to have 

• Knowledge of Zendesk, Jira & Confluence
• Understanding of the FinTech basic terms and the internet acquiring process

Hiring Stages: Application Review —> TA Interview (45 min) —> Test Assignment —> Tech Interview —> Offer

What you will get with us

• Team-oriented and encouraging work environment
• Career development opportunity
• Paid vacation & sick leaves
• Corporate English classes
• Paying taxes and conducting private entrepreneurs
• Internal Referral program
• Remote-based work

Are you ready to explore new opportunities? We invite you to submit your application today. We appreciate your interest and look forward to welcoming you on board!