Working Student, Customer Success & Operations (d/f/m)

Paymenttools has set itself the goal of transforming the payment landscape for merchants across Europe. With more than 4.4 billion visitors per year across over 15,000 REWE Group stores and travel agencies in 21 countries, we know exactly what consumers and merchants need when it comes to payments. We strongly believe in making payments seamless and invisible, while linking them with value-added services as part of a reliable identity service. Our mantra: #wesolvepayn. We combine cutting-edge technology with rigorous security standards to protect sensitive payment data while fostering innovation in a cloud-native technology environment.

You love it when a plan comes together? Our Customer Success Team is looking for a motivated working student with a focus on operations, someone who not only manages administrative processes but brings them to life. If you combine a structured way of working with a true hands-on mentality and enjoy driving things forward with precision and reliability, then you’re exactly who we’re looking for.

Your tasks

• You support our team in back-office tasks and take ownership of administrative processes such as preparing and sending contracts and SEPA mandates.
• You keep track of incoming documents, carefully review them for completeness, and ensure seamless documentation.
• In our CRM system, Salesforce, you maintain order, manage master data, and proactively identify data quality issues.
• You structure our digital file storage and confidently use Excel or Google Sheets to prepare data and lists.
• You think ahead and support us in continuously improving and streamlining our operational workflows.

Your experiences

• You are digitally savvy and confident in using common tools such as Google Drive and Excel (including filtering, sorting, and basic formulas).
• You prefer working independently and in a structured manner, high accuracy in data management is second nature to you.
• You communicate on equal footing: you are fluent in German, have a good command of English, and are not afraid to speak up when challenges need to be addressed.
• Ideally, you have gained initial experience with CRM systems (e.g., Salesforce); however, your motivation and reliability matter most to us.
• You have a healthy level of determination and are not afraid of addressing conflicts when it comes to consistently implementing process guidelines.
• You are currently enrolled at a university. We expect availability of at least 10 hours per week; ideally, you can support us with more hours.

Our Benefits

• Deutschland ticket, subsidized subscription
• 1.000 euro annual learning and development budget + internal training platforms
• Discounts on travel, fashion, technology,  and more through our corporate benefits 
• REWE discount card for discounts for REWE group retailers 
• JobRad, affordable bicycle leasing!
• Company pension plan 
• Insurance Services

Perks of working with us

• We work in a hybrid environment
• Flexible working hours that fit your workflow, your time matters!
• Language courses (English and German)
• Responsibility from day one
• Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence
• Company events including Hackathons and Company Days (ask us more about these!)
  
  

We are looking forward to getting to know you - so, even if you feel that you don’t quite meet all the requirements, but the position still excites you and you think you would love to work with us, please reach out! We would still love to hear from you. We explicitly encourage applicants within groups that are underrepresented in tech spaces as of today. We value all kinds of backgrounds and walks of life.