Customer Support Specialist (d/f/m)

Paymenttools has set itself the goal of transforming the payment landscape for merchants across Europe. With more than 4.4 billion visitors per year across over 15,000 REWE Group stores and travel agencies in 21 countries, we know exactly what consumers and merchants need when it comes to payments. We strongly believe in making payments seamless and invisible, while linking them with value-added services as part of a reliable identity service. Our mantra: #wesolvepayn. We combine cutting-edge technology with rigorous security standards to protect sensitive payment data while fostering innovation in a cloud-native technology environment.

As a Customer Support Specialist (m/f/d), you are the first point of contact for our customers and ensure an excellent customer journey with enthusiasm and passion. You handle challenging customers with ease, and going the extra mile is a natural part of your customer service approach. Ideally, you already have experience working with ticketing systems and quickly adapt to new tools. You see documenting customer inquiries and creating guides as essential to building long-term customer relationships, because your fundamental attitude toward customers is:
“Your happiness is our success!”

Your tasks

• You are friendly, confident, and enjoy interacting with customers.
• You have a strong sense of customer needs and support them with their day-to-day inquiries via phone and email.
• You are experienced in troubleshooting, resolving issues, and communicating solutions.
• You process incoming tickets in our ticketing system.
• You document customer inquiries and create guides and manuals.

Your experiences

• You have completed vocational training in IT or hold a degree with a relevant focus.
• You have initial experience in customer support or customer service.
• You are technically savvy, navigate ticketing systems / CRM systems confidently, and enjoy familiarizing yourself with new tools.
• You communicate fluently and concisely, both verbally and in writing, in German (at least C1 level) and in English.
• Ideally, you have already gained experience in the following areas:
  • 1st and 2nd level support
  • Point-of-sale (POS) systems

Our Benefits

• Deutschland ticket, subsidized subscription
• 1.000 euro annual learning and development budget + internal training platforms
• Discounts on travel, fashion, technology,  and more through our corporate benefits 
• REWE discount card for discounts for REWE group retailers 
• JobRad, affordable bicycle leasing!
• Company pension plan 
• Insurance Services

Perks of working with us

• We work in a hybrid environment
• Flexible working hours that fit your workflow, your time matters!
• Language courses (English and German)
• Responsibility from day one
• Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence
• Company events including Hackathons and Company Days (ask us more about these!)
  
  

We are looking forward to getting to know you - so, even if you feel that you don’t quite meet all the requirements, but the position still excites you and you think you would love to work with us, please reach out! We would still love to hear from you. We explicitly encourage applicants within groups that are underrepresented in tech spaces as of today. We value all kinds of backgrounds and walks of life.