Task & Process Manager

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFCA in Malta operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

Job Summary

In this critical role, you will streamline and optimize key business processes, ensure efficient workflow, and maximize team productivity. You will work closely with cross-functional teams to identify areas for improvement, implement best practices, and drive continuous process optimization.

Your regular tasks

• Process Mapping and Optimization:
  • Analyse existing business processes to identify bottlenecks, inefficiencies, and areas for improvement
  • Document and map current processes using industry-standard methodologies (e.g., BPMN, flowcharting)
  • Develop and implement process improvement plans, including the design and implementation of new workflows and procedures
• Task & Access Management and Workflow:
  • Develop and implement efficient task management systems and workflows across teams
  • Utilise project management tools (e.g., Jira) to track progress, identify roadblocks, and ensure timely completion of tasks
  • Onboard new employees by providing them with necessary access to relevant systems and tools, and guiding them through established processes
• Documentation and Training:
  • Develop and maintain comprehensive process documentation, including standard operating procedures (SOPs) and training materials
  • Conduct training sessions for team members on new processes and procedures.
  • Document storage and version control management in line with established governance protocols
• Collaboration and Communication:
  • Collaborate effectively with cross-functional teams to identify and implement process improvements
  • Communicate effectively with team members, stakeholders, and management on project progress and any identified issues.
• Continuous Improvement:
  • Continuously evaluate and refine existing processes to ensure ongoing efficiency and effectiveness
  • Proactively identify opportunities for process automation and explore potential solutions

Skills & Requirements 

• 2+ years of experience as Process Manager/ Business Analyst/ Operations Manager/ Project Manager or other roles with similar responsibilities
• Fluency in English, Ukrainian, or Russian is a must
• Familiarity with Google Spreadsheet, Issues Trackers, Process Design Tools, Planning Frameworks
• Previous experience in implementing & adjusting corporate software such as Jira, Zendesk, or similar CRM systems
• Outstanding ability to structure and manage work efficiently, coupled with a passion for systematization, optimization, and process automation.

Would be a plus 

• Knowledge of risk management and compliance in financial operations
• Familiarity with Sumsub, SEON, ComplyAdvantage

Hiring Steps
Our recruitment process typically includes the following steps: Application Screening –> Interviewing Process & Assessment (TA/Tech/Final Interview and Test Assignment (upon request)) –> Offer –> Reference Check

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Monthly investment in your English learning
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • 17 days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • 10 days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!