Senior Product Owner (Merchant Services: Direct Acquiring)

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFCA in Malta operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

Hi 👋
Did you promise yourself a new career adventure in the New Year? I am Yuliia from PayDo's Talent Acquisition team, and I am seeking a passionate Product Owner (Merchant Services: Direct Acquiring) to make it happen and contribute to our exciting growth plans!
New Year – New Opportunities! 🎄🎊

You can expect from us
🧭 Your Focus: You'll be spearheading the development and launch of our new direct acquiring solution within merchant services. This includes identifying and integrating new payment methods (APM), optimising existing payment flows, and ensuring a seamless and secure customer experience
🧑‍🤝‍🧑 Product Team: You'll be a part of a collaborative team, working alongside another Product Owner responsible for another product. You'll also have the support of a dedicated Business Analyst on the IT side
🤝 Reporting line: You'll report directly to our experienced Head of Operations, who brings a wealth of FinTech expertise to PayDo
👨🏻‍💻 Collaboration: You'll work closely with the Department Heads and serve as the key liaison between stakeholders and our talented development team (IT & Design)
💻 Freedom and Impact: We encourage your input! Feel free to propose process improvements, introduce new tools or features, and contribute to shaping the future of our Product Department. This is a fantastic opportunity to make a real impact and leave your mark on our company

Your regular tasks 

• Define the Product Vision: Develop and communicate a compelling product vision aligned with the company’s strategic objectives
• Manage the Product Backlog: Develop, prioritise, and maintain a comprehensive product backlog to guide development efforts
• Stakeholder Management: Serve as the primary liaison between stakeholders and the development team. Manage stakeholder expectations and incorporate feedback into the product backlog
• Requirements, Defining User Stories and Acceptance Criteria: Develop clear and concise user stories and acceptance criteria
• Development and releases: Ensuring product excellence is at the core of this role. Collaborate closely with design and development teams to deliver exceptional user experiences. Oversee the entire product lifecycle, from concept to launch, guaranteeing product quality and adherence to company standards. This includes defining and executing comprehensive testing strategies, managing release processes, and addressing post-release issues promptly
• Decision Making: Make strategic feature decisions, manage project scope, and prioritise features based on business value and impact
• Review Progress and Outcomes: Participate in sprint reviews and demos to assess product progress and gather feedback. Facilitate feedback sessions with the team and stakeholders to drive continuous improvement
• Market and User Research: Conduct thorough market and competitor analysis to inform product strategy. Share insights with the team through training sessions and documentation
• Analytics: Utilise data analytics to identify areas for improvement in the product. This includes analysing metrics like transaction times, success rates, and user behaviour to identify bottlenecks and optimize user experience
• Communication with Partners/Payment Providers: Research and onboard new payment providers. Manage ongoing communication and data exchange with payment providers
• Documentation. Maintain comprehensive and accessible product documentation. Ensure all product information is up-to-date and easily accessible to relevant stakeholders

Skills and qualifications

• 4+ years of successful product management experience within the FinTech, PayTech, Hi-Tech, E-commerce, SaaS, or iGaming sectors
• Prior in-house experience with fintech products (B2C/B2B) within a payments processing environment is essential
• Experience in launching and managing successful online products for merchants (ideally launching the same service)
• Thorough knowledge of payment gateways, card networks (Visa, Mastercard), acquiring banks, and industry regulations
• Expertise in traditional and emerging payment methods, including digital wallets (Apple Pay, Google Pay), mobile money transfers, cryptocurrencies, and open banking
• Proven ability to define product strategy, build roadmaps, and prioritise features based on business value and user needs
• Proven ability to effectively gather and incorporate feedback from internal and external stakeholders
• Proven track record of successfully improving product commercial performance and enhancing user experience
• Experience with complex web and mobile application development
• Expertise in UX/UI design, including user interface validation and redesign
• Strong understanding of user needs and ability to translate them into user stories and acceptance criteria
• Strong analytical and problem-solving skills with experience in using product and conversion analytics tools

As a plus

• Knowledge of regulatory requirements in financial services (e.g., GDPR, AML)

When you start
Initially, you will focus on gaining a deep understanding of our product, its market positioning, and internal processes. Subsequently, you will be responsible for identifying key areas for improvement, developing and implementing strategies to enhance user experience, and driving product growth.

If you are on the same page with our needs, hungry for work, and also looking for breath-taking cases – we will be happy to hear from you! 

P.S. We need you asap! 
Let’s discuss?

Hiring Steps
Our recruitment process typically includes the following steps: Application Screening –> Interviewing Process & Assessment (TA/Tech/Final Interview and Test Assignment (upon request)) –> Offer –> Reference Check

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Monthly investment in your English learning
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • 17 days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • 10 days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!