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Principal Software Engineer - Data Platform (f/m/d)*

Berlin Office; Munich Office; Remotely in Germany

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YOUR MISSION

Join us in reimagining customer experience with Agentic AI. As a Principal Data Platform Engineer (f/m/d), you will shape Parloa’s data architecture, lead cross-team initiatives, and set the standard for engineering excellence — all while staying close to the code. This is your opportunity to drive the technical strategy behind our enterprise-scale data platform and help establish Parloa as Europe’s benchmark for engineering culture and a global leader in Conversational AI.

IN THIS ROLE YOU WILL

  • Deliver business value by writing code every day.
  • Define and drive technical strategy across multiple domains and org-wide initiatives.
  • Lead cross-team architecture and ensure solutions scale globally for enterprise adoption.
  • Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
  • Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
  • Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent.
  • Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
  • Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today

OUR TECH STACK: TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS 

WHO YOU ARE

  • A seasoned technical leader (typically 12–15+ years in data and software engineering) with a track record of org-level or industry-level impact.
  • Deeply experienced in data infrastructure, enterprise-scale systems and multi-team architecture leadership.
  • Equally comfortable flying high (strategic vision) and diving deep (technical details).
  • Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
  • Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
  • Motivated by making the impossible possible and building something iconic.
  • Coding every day

WHAT’S IN IT FOR YOU?

  • Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
  • Opportunity to shape enterprise-grade AI solutions and grow your career in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
  • Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
  • Competitive compensation and equity package.
  • Flexible working hours, 28 vacation days and workation opportunities.
  • Access to a training and development budget for continuous professional growth.
  • Regular team events, game nights, and other social activities.
  • Work from home and/or our beautiful office in the heart of Berlin with adjustable desks, social areas, fresh fruits, cereals, and drinks.
  • On-site-first hybrid work environment — you’ll be primarily based in our Berlin office, with flexibility to work from home on some days.

OUR VALUES

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

  • Earn Trust – act with transparency and reliability.
  • Obsess Over Customers – always start with the customer problem.
  • Think Big – set bold goals and pursue them fearlessly.
  • Have Integrity – do the right thing, especially when it’s hard.
  • Disagree & Commit – debate with candor, align fast, and deliver.
  • Own It – take full responsibility for outcomes, not just tasks.
  • Dive Deep – master the details without losing sight of the big picture.
  • Bias for Action – move fast, decide quickly, iterate fearlessly.
  • Deliver Value – measure success by customer and business impact.
  • Insist on the Highest Standards – raise the bar continuously.
  • Go the Extra Mile – make the impossible possible.
  • Hire & Elevate the Best – raise the bar with every hire

YOUR RECRUITING PROCESS AT PARLOA

Recruiter Call -> Technical Peer Interview -> Live Coding -> System Design -> Technical Leadership Interview -> Bar Raiser

 

 

WARUM PARLOA?

Parloa ist eines der am schnellsten wachsenden Startups im Bereich der Generative AI und des Customer Service. Parloas voice-first GenAI-Plattform für Contact Centers basiert auf der besten AI-Technologie, um den Customer Service mit natürlich klingenden Gesprächen über alle Kommunikationskanäle hinweg zu automatisieren und herausragende Erlebnisse zu schaffen. Durch den Einsatz von Natural Language Processing (NLP) und Machine Learning entwickelt Parloa intelligente Telefon- und Chatlösungen für Businesses, die Contact Centers in Value Centers verwandeln, indem sie die Effizienz des Customer Service steigern. Die Parloa-Plattform löst die meisten Kundenanfragen schnell und automatisch, sodass menschliche Agents sich auf komplexe Probleme und Beziehungen konzentrieren können. Parloa wurde 2018 von Malte Kosub und Stefan Ostwald gegründet und beschäftigt heute über 400+ Mitarbeiter in Berlin, München und New York.

Wenn du bei Parloa einsteigst, wirst du Teil eines dynamischen und innovativen Teams, das sich aus über 34 Nationalitäten zusammensetzt und eine ganze Branche revolutioniert. Wir sind leidenschaftlich daran interessiert, gemeinsam zu wachsen und Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung zu schaffen. Mit unserer kürzlich erhaltenen Series-B-Investition in Höhe von 120 Millionen Dollar expandieren wir weltweit und suchen nach talentierten Personen, die uns auf dieser spannenden Reise begleiten möchten.

Hast du Fragen zu Parloa, der Rolle oder unserem Team, bevor du dich bewirbst? Bitte zögere nicht, dich mit unserem Hiring Team in Verbindung zu setzen.

Parloa verpflichtet sich, die höchsten Datenschutzstandards für die Daten unserer Kund:innen und Mitarbeiter:innen aufrechtzuerhalten. Alle unsere Mitarbeiter:innen sind entscheidend daran beteiligt, größte Sorgfalt, GDPR und ISO-Konformität, einschließlich ISO 27001, beim Umgang mit sensiblen Informationen sicherzustellen

* Wir bieten allen qualifizierten Bewerber:innen Chancengleichheit, ungeachtet ihrer Hautfarbe, ihres Geschlechts, ihrer sexuellen Orientierung, ihres Alters, ihrer Religion, ihrer nationalen Herkunft, ihres Behindertenstatus, ihres sozioökonomischen Hintergrunds und anderer Merkmale.

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