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Sr. Brand Designer

New York Office

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale

About the role:

Parloa is looking for an experienced Sr. Brand Designer to define and craft our brand’s visual identity across all touchpoints. 

In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Global Head of Design & Creative to help set the standard of creative at Parloa and the category. This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset  is not only consistent and precise but also visionary, guiding, and emotionally resonant.

Areas of ownership:

  • Craft the direction and expression of Parloa brand design
  • Participate in the creative development of assets across digital and physical channels. 
  • Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
  • Set the visual bar, and ensure brand fidelity across all creative assets.
  • Help to evolve and maintain our visual identity system.
  • QA design outputs for polish, detail, and consistency.
  • Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards.
  • Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity.
  • Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation.

Who you are:

  • 8+ years of experience in graphic/brand design.
  • Inspired to build the most (only?) design-forward brand in SaaS 
  • A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays
  • Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
  • Proficiency in Figma and Adobe CC suite
  • Experience with storyboarding and motion is a plus
  • Familiarity with AI-powered creative tools for image and video generation and curiosity to stay ahead of emerging capabilities.
  • Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
  • Obsessed with breakthrough branding and creative expression

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

Salary Range

$140,000 - $175,000 USD

 

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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