Brand Designer

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

Parloa is looking for an experienced Brand Designer to bring to life our brand’s visual identity across all touchpoints.

In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Brand Design Lead to help set the standard for how Parloa shows up visually. This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset  is not only consistent and precise but also visionary, guiding, and emotionally resonant.

Areas of ownership:

• Participate in the creative development of assets across digital and physical channels. 
• Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
• Set the visual bar, and ensure brand fidelity across all creative assets.
• Help to evolve and maintain our visual identity system.
• QA design outputs for polish, detail, and consistency.
• Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards.
• Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity.
• Help to manage design capacity, resource planning, and prioritization.

Who you are:

• 6+ years of experience in graphic/brand design (in-house, high-growth tech a plus).
• A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays
• Proven ability to execute on asset creation. 
• Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
• Proficiency in Figma and Adobe CC suite
• Experience with storyboarding and motion is a plus
• Experience working with hybrid design teams (in-house + freelance) and directing agencies.
• Familiarity with AI-powered creative tools for image and video generation — and curiosity to stay ahead of emerging capabilities.
• Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
• Fluent in English (native or bilingual proficiency)

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.