Senior Partnerships Manager - Spain/Italy

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a core member of Parloa’s founding team in Madrid, you will lead the charge in building our strategic partnerships and accelerating growth across Spain and Italy. This is a unique opportunity to take ownership and build a thriving partner ecosystem from the ground up, shaping the future of Conversational AI. Your role will focus on expanding relationships, forging new alliances, and driving revenue through meaningful collaborations.

You’ll work closely with Expansion Leadership and our newly founded GTM team based in Madrid, while partnering with key players across our DACH and UKI offices to set Parloa up for success in these markets.

Areas of ownership:

• Identify, recruit, and grow leading Service Partners in Spain and Italy. 
• Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives.
• Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence.
• Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated.
• Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals.
• Stay ahead of industry trends, actively identifying new partnership opportunities to enhance Parloa’s presence in Spanish & Italian markets.
• Represent Parloa at events and industry activities, positioning yourself and the company as thought leaders in Conversational AI.

Who you are:

• 8+ years of experience in partner acquisition, management and channel sales within SaaS, contact center technologies, or Conversational AI.
• A proven track record of building and growing partnerships in Spain and Italy, with an established network in customer service or contact center industries.
• A strategic mindset with the ability to craft and execute partnership plans that deliver results.
• Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders.
• A proactive, self-motivated approach, thriving in a fast-paced, dynamic environment where you can make a real impact.
• Excellent communication and presentation skills in Spanish, Italian and English

NICE TO HAVE:

• Experience helping SaaS startups grow in the Spanish and Italian market.
• Understanding of partner operations and the potential to support team development as we expand.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.