Back to jobs
New

Senior Manager, Virtual Experiences

Remotely in the USA

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

 

About the Role:

As a Senior Manager, Virtual Experiences at Parloa, you will own and evolve our virtual experiences strategy, building digital programs that strengthen market presence, engage enterprise audiences, and support pipeline growth.

In this senior individual contributor role, you will lead the strategy and execution of Parloa’s virtual events ecosystem, including webinars, digital product launches, customer education sessions, and larger-scale virtual programs. You will partner closely with Growth Marketing, Product Marketing, Content, Sales, Customer teams, and Marketing Operations to create virtual experiences that are relevant, well-executed, and measurable.

This is an opportunity to shape how Parloa shows up digitally in the market — building experiences that support awareness, education, engagement, and revenue impact across regions.

 

Areas of Ownership:

  • Own Parloa’s virtual experiences strategy across webinars, digital events, product launch programs, and scalable virtual audience engagement initiatives
  • Develop and execute virtual programs end to end, from concept development and planning through promotion, production, delivery, and post-event analysis
  • Design virtual experiences that go beyond standard webinars and create more engaging, audience-relevant formats for enterprise buyers and customers
  • Partner cross-functionally with Growth Marketing, Product Marketing, Content, Sales, Customer teams, and Marketing Operations to align event topics, messaging, audience targeting, and follow-up strategy
  • Build repeatable virtual programs that support market education, customer engagement, product awareness, and pipeline creation
  • Own program measurement and performance reporting, evaluating engagement, pipeline influence, attendance quality, and broader business impact
  • Use data and feedback to continuously improve event strategy, content structure, audience experience, and operational execution
  • Manage timelines, stakeholders, speakers, and production workflows across multiple concurrent initiatives
  • Help define best practices for virtual programming and contribute to a more scalable digital events engine as the business grows

 

Who You Are:

  • You bring 7+ years or equivalent experience in B2B marketing, demand generation, field marketing, virtual events, or related disciplines within enterprise SaaS or a similarly complex B2B environment
  • You have hands-on experience owning virtual events or digital programs end to end, including strategy, planning, production, promotion, execution, and performance analysis
  • You understand how to build programs for enterprise audiences and are comfortable operating in environments with complex, multi-stakeholder buying groups
  • You have a strong strategic mindset but are equally comfortable executing independently and driving work forward in a hands-on way
  • You bring strong project management and prioritization skills and can bring structure to cross-functional programs with many moving parts
  • You are comfortable influencing stakeholders without direct authority and partnering across Marketing, Sales, Product, and Customer-facing teams
  • You are data-driven and know how to assess success using program performance, engagement quality, pipeline impact, and business outcomes
  • You communicate clearly, work well across functions, and take ownership of outcomes

Nice to Have:

  • Experience in global or multi-region organizations
  • Experience with webinar, virtual event, or digital experience platforms
  • Experience building customer education, product launch, or demand-generation event programs in fast-growing SaaS environments
  • Experience working in AI, CX, enterprise software, or other highly technical B2B categories

 

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Stakeholder Interview(s) → Bar Raiser

 

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

 

Compensation for this role includes base salary and equity and may include other forms of compensation depending on the final scope of the role.
OTE: $165,000 - $198,000 USD

Salary Range

$150,000 - $180,000 USD

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Create a Job Alert

Interested in building your career at Parloa? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Please provide detail. 

Please share your base salary expectations (annually / USD). 

What is your notice period, or when would you be available to start? *

Please include your: City, State

Select...

At Parloa, some of our roles are based in the office and require regular in-person collaboration. For these positions, we’re not able to offer relocation support.

If you’re not currently within commuting distance, you would be expected to relocate within a set timeframe after joining.

Please make sure you’re comfortable with this before applying, if it’s relevant to the role.

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parloa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.