Back to jobs

Operations Manager, Solution Engineering & Services

New York Office; Remotely in the USA
Location: Remote (US / EU friendly) or Hybrid (NYC / Berlin)

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Operations Manager,  Solution Engineering & Services, you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource engine that keeps our Professional Services business predictable.

This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org. 

Areas of ownership:

  • Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
  • Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
  • Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
  • Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
  • Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
  • Partner with Finance / RevOps on services drivers; call out constraints proactively
  • Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
  • Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
  • Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
  • Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
  • Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
  • Track and report utilization targets; surface over/under-allocation risks
  • Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
  • Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
  • Build templates and checklists that reduce ambiguity and prevent rework

    Parloa’s Tech Stack

  • Salesforce, Rocketlane, SAP, Jira, Databricks, Swarmia, Elvance, n8n, Zapier

     

Who you are:

  • 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
  • Proven track record building operating cadence, capacity planning, and PS forecasting
  • Dashboard ownership and strong operational storytelling
  • Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
  • Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
  • Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
  • Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP
  • Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
  • Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions
  • Executive communication: concise, direct, high-signal

Preferred Qualifications

  • Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance
  • Experience supporting Solution Engineering orgs in addition to Professional Services
  • Familiarity with conversational AI or enterprise software deployment patterns

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser

Salary ranges includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Range

$150,000 - $175,000 USD

 

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Create a Job Alert

Interested in building your career at Parloa? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Please also mention your ideal base/bonus split and on-target expectations. 

Select...
Select...
Select...
Select...

For diversity purposes we'd like to ask you to declare your gender.

Select...

You can find it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parloa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.