Product Enablement Operations Intern (f/m/d)*

YOUR MISSION:

We are looking for a Product Enablement Operations Intern to build and scale the operational backbone of our enablement function. In this role, you will drive the processes, tools, and systems that ensure our ecosystem has the right knowledge, skills, and resources at the right time. While Enablement Operations is your primary focus, you will also contribute to Instructional Design by developing engaging, effective learning content that supports key enablement initiatives.

IN THIS ROLE YOU WILL:

• Own the Learning Management System (LMS): administration, content organization, user management, reporting, and platform optimization.
• Define, implement, and continuously improve enablement workflows (content distribution, version control, communications, and feedback loops).
• Manage analytics & reporting, ensuring visibility into engagement, completion, and impact of enablement programs.
• Partner with cross-functional teams (Product, Sales, CS, Marketing) to align enablement tools and processes with business priorities.
• Ensure scalability of enablement programs by standardizing documentation, templates, and operational best practices.
• Apply instructional design principles to transform technical and product information into clear, engaging, learner-centered content.

WHAT YOU BRING TO THE TABLE:

• Proven experience in operations, sales enablement, or learning operations (LMS administration strongly preferred).
• Strong organizational and analytical skills, with the ability to streamline processes and leverage data for decision-making.
• Familiarity with instructional design models (ADDIE, SAM, or similar) and e-learning authoring tools (e.g., Articulate, Rise, Camtasia) is a plus.
• Ability to manage multiple projects, stakeholders, and priorities in a fast-paced environment.
• A collaborative mindset, with a passion for making learning accessible, effective, and measurable.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, and weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Meet your manager → Meet Director of Product Enablement

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.