Back to jobs
New

Senior Data Analyst, Business Operations - US

New York Office

YOUR MISSION:

As a Senior Data Analyst on our Business Operations team, you’ll be at the heart of how we use data to drive growth, efficiency, and clarity across our commercial organization. You will partner with Sales, Marketing, Customer Success, and Product teams to transform raw data into insights that shape strategy and execution. Your work will help us understand performance, design smarter processes, and accelerate how our go-to-market teams operate.

This is a unique opportunity to combine the technical depth of a data analyst with the strategic impact of a business operator. You’ll bring analytical rigor to some of our biggest questions, and build data products and frameworks that scale with the company.

IN THIS ROLE YOU WILL:

  • Take ownership of end-to-end analytics projects in GTM domain: from defining the problem, to pulling and modeling data, to visualizing insights, to telling the story.
  • Partner with GTM leaders to design dashboards, KPIs, and reporting frameworks that drive accountability and decision-making.
  • Run exploratory analyses to uncover growth opportunities, efficiency gaps, and trends across revenue streams and customer segments.
  • Build and deploy predictive models such as customer lifetime value (LTV), churn risk, and upsell propensity to guide commercial strategy.
  • Conduct time-series forecasting for metrics like product usage, revenue, and pipeline performance to support planning and target-setting.
  • Work with analytics engineers to improve and scale our data models, ensuring high-quality, reliable sources for business-critical reporting.
  • Define and maintain data tracking requirements across commercial tools (CRM, marketing automation, product analytics).
  • Collaborate cross-functionally to turn strategic goals into measurable outcomes and provide clarity on performance against targets.

WHAT YOU BRING TO THE TABLE:

  • 5+ years of experience in data analytics or product analytics, with 3+ years focused on the GTM domain (Sales, Marketing, Customer Success) at a high-growth tech company or in consulting/finance with strong analytical and commercial exposure.
  • Strong proficiency in SQL (comfort with Python or R for deeper analysis is a plus)
  • Experience applying statistical and machine learning techniques (e.g., regression, classification, survival analysis, time-series forecasting) to real-world business problems.
  • Experience with data visualization tools (Looker, Tableau, or similar, open source tools like Superset is a plus).
  • Proven ability to design metrics, build dashboards, and tell compelling stories with data.
  • Experience working with sales and marketing data (CRM systems like Salesforce, marketing automation tools, customer success platforms).
  • A strong mix of technical skills and business acumen you can both dig into a dataset and explain what it means for the business.
  • Excellent communication skills you can simplify complexity and influence stakeholders across all levels.
  • Comfort working in fast-moving, ambiguous environments, with a proactive and collaborative mindset.


WHAT'S IN IT FOR YOU?

  • Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
  • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
  • A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
  • Competitive compensation and equity package.
  • Flexible working hours, unlimited PTO, and travel opportunities.
  • Access to a training and development budget for continuous professional growth.
  • ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
  • Regular team events, game nights, and other social activities.
  • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

 

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Quick SQL Test & Technical Interviews → Bar Raiser Interview

 

Salary Range

$140,000 - $165,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Create a Job Alert

Interested in building your career at Parloa? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Please also mention your ideal base/bonus split and on-target expectations. 

Select...
Select...
Select...
Select...

For diversity purposes we'd like to ask you to declare your gender.

Select...

You can find it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parloa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.