Senior DevOps Engineer (f/m/d)*

YOUR MISSION:

As a Senior DevOps Engineer (Platform) (f/m/d)* at Parloa, you will take the lead in advancing our cloud architecture and infrastructure. Your efforts will ensure that our engineering teams operate efficiently, safely, and in compliance with industry standards. Your role will be crucial in defining our infrastructure strategy and golden path, significantly influencing the speed and quality of the software solutions we deliver to our clients. You'll work in a flexible startup environment that values innovation and effective collaboration within a diverse team.

IN THIS ROLE YOU WILL:

• Take ownership of optimizing our cloud architecture, ensuring efficiency and compliance with industry standards.
• Work within the principles of security and compliance by design.
• Plan and design infrastructure independently, focusing on strategic architectural tasks.
• Automate all processes, utilizing Infrastructure as Code (IaC) as a fundamental approach.
• Enhance observability by implementing robust monitoring, logging, and alerting systems, incorporating SLOs, SLAs and SLIs to ensure the health and performance of our infrastructure.
• Collaborate with other engineers, software developers, product managers, and stakeholders to gather requirements and align the strategy with broader business and team objectives.

WHAT YOU BRING TO THE TABLE:

• Extensive experience in DevOps practices, with a strong focus on cloud architecture (preferably Azure).
• Strong understanding of network concepts, with experience working with networks and data centers being a plus.
• Demonstrated ability to independently plan and design infrastructure, focusing on strategic architectural tasks.
• Proficiency in Kubernetes, including deploying, managing, and scaling applications following the Security Software Development Lifecycle (SSDLC) concept.
• Excellent problem-solving skills and the ability to make data-driven recommendations for infrastructure improvements.
• Exceptional communication skills and a collaborative mindset to work effectively in cross-functional teams.
• An understanding of the value of diversity in the workplace and a commitment to fostering an inclusive team culture.
• Experience working with Identity and Access Management (IAM) and Identity Providers (IDP) is a plus.
• Experience working with AI components and a desire to move in that direction is a plus.
• A readiness to learn and adapt to the realities of the fast-changing AI market.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Technical interview(s) → Bar Raiser Interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.