Working Student Partner Delivery (f/m/d)*

YOUR MISSION:

As a Working Student Partner Delivery (f/m/d)* at Parloa, you will support our Partner Delivery team in ensuring the smooth implementation of our Conversational AI solutions. You will contribute to the success of our projects by assisting with partner coordination, improving delivery processes, and collaborating across teams. This role is an excellent opportunity to gain hands-on experience in a fast-paced, innovative AI SaaS environment.

IN THIS ROLE YOU WILL:

• Help monitor partner performance and adherence to service level agreements.
• Contribute to internal project tracking and documentation to ensure efficient partner and project oversight.
• Collaborate with internal teams such as Partnerships, Customer Success (CS), and Product Management to align on partner needs and project requirements.
• Support partner communications, including maintaining technical content, organizing webinars, and preparing documentation.
• Collect and analyze internal and customer feedback to identify areas for improvement.

WHAT YOU BRING TO THE TABLE:

• Current enrollment in a university program, ideally with a focus on business, technology, or a related field.
• A technical affinity and interest in understanding tools and platforms related to SaaS solutions.
• Strong organizational and communication skills with a proactive and solution-oriented mindset.
• Ability to work independently while knowing when to seek guidance or escalate issues.
• Motivation to learn about Conversational AI and a strong interest in Parloa’s mission and products.
• Fluency in English and German (min C1)

NICE TO HAVE:

• Some experience in project support, customer-facing roles, or a SaaS environment.
• Familiarity with tools like CRM platforms, project management software, or data analysis tools.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Weekly sponsored office lunches, Urband Sports Club membership, regular team events, game nights, and other social activities.
• Work from a home and our beautiful office in the heart of Berlin with adjustable desks, social areas, fresh fruits, cereals, and drinks

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.