Staff Software Engineer - Product Suite & Integrations (f/m/d)*

YOUR MISSION:

At Parloa, our Product Suite & Integrations teams are dedicated to creating innovative, robust, and seamless solutions that empower customers and partners to get the most out of our Conversational AI platform. As a Staff Engineer in this domain, you’ll take a leading role in shaping the architecture and integration strategies that underpin our entire product ecosystem.

You will be responsible for the technical vision, design, and delivery of features and integrations that connect Parloa’s core platform with a diverse range of external systems, channels, and partner products. Your work will directly impact the scalability, reliability, and user experience of mission-critical customer solutions worldwide.

This is a unique opportunity to operate in a highly collaborative, cross-functional environment where your expertise will drive both the evolution of our platform and the success of our customers. If you are passionate about high-impact work, driving technical excellence, and fostering an inclusive engineering culture, we invite you to join us on our journey to redefine the future of customer interaction.

You will work closely with Italo to build the Product Suite & Integrations platform.

 

IN THIS ROLE YOU WILL:

• Define and drive the technical vision for Product Suite & Integrations, setting a clear roadmap that aligns architecture, scalability, and reliability with Parloa’s long-term strategy.
• Lead architectural excellence by making high-impact design decisions, resolving complex technical challenges, and establishing standards for security, performance, and maintainability across multiple teams.
• Champion engineering quality and efficiency, optimizing workflows, improving system performance, and ensuring services meet or exceed defined SLOs.
• Enable cross-functional success by collaborating with Product, Infrastructure, Customer Success, and partners to deliver robust, observable, and high-performing solutions.
• Grow and inspire talent, mentoring engineers at all levels, fostering a culture of innovation, inclusivity, and continuous improvement.

Our Tech stack: Microsoft Azure, React/Redux, TypeScript, NodeJS, Python, FastAPI, Inversify, NestJS, Jest, Kubernetes, Docker, MongoDB, Redis

WHAT YOU BRING TO THE TABLE:

• Extensive experience designing, developing, and operating high-performance, low-latency, and event-driven systems (e.g., Kafka, NATS) for real-time data processing at scale.
• Deep technical expertise in Python, TypeScript or similar interpreted languages at scale, with strong skills in distributed systems, system architecture, clean coding practices, and building maintainable, testable solutions.
• Proven track record leading complex technical projects, making high-impact architectural decisions, and delivering scalable solutions in fast paced environments.
• Strong leadership and collaboration skills, mentoring engineers at all levels, driving cross-team alignment, and fostering a culture of technical excellence and continuous improvement.
• Clear, effective communicator able to influence decisions, align stakeholders, and translate complex technical concepts into actionable insights.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Live Coding Interview → System Design + Technical Leadership Interview → Bar Raiser Interview

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.