Working Student Customer Experience Programs (f/m/d)*

YOUR MISSION:

As a Customer Experience Programs Working Student at Parloa, you will support our Customer Experience (CX) team by ensuring seamless data management, analytics, and operational efficiency. You will play a key role in maintaining and optimizing our CX tools, reporting, and automation processes. This is a great opportunity to gain hands-on experience in CX operations while working with cutting-edge SaaS tools and automation technologies.

IN THIS ROLE YOU WILL:

• Build and maintain CX dashboards and reports using CSS, SQL, and Salesforce to ensure data-driven decision-making.
• Support Salesforce data clean-up, ensuring accurate customer account information and structured data.
• Assist in integrating and automating CX tools through APIs, WebHooks, and workflow automation (e.g., Zapier integrations and API).
• Handle internal invoicing processes related to CX operations & Professional Service Team.
• Manage CX tool invoices and liaise with internal teams for efficient processing.
• Become an expert in Parloa’s CX tools (Salesforce, HubSpot, Zendesk) and provide internal support for cross-functional teams.
• Act as a co-owner of specific CX tools (Zendesk, Implementation Tool, Clockify) and ensure smooth functionality and optimization.
• Support in maintaining the Customer Overview in Notion, Salesforce, and Google Drive, ensuring data accuracy and updates.
• Take on ad hoc tasks, such as handling license and access requests for CX tools and responding to tooling-related inquiries.

Our Tech stack:

Salesforce, Notion, Excel, Google Suite, Slack, Asana, MacOS 

WHAT YOU BRING TO THE TABLE:

• Ongoing studies in Business Administration, Information Systems, Data Analytics, Industrial Engineering, or a related field.
• Basic experience with CSS, SQL, and an interest in data visualization and reporting.
• Familiarity with Salesforce, HubSpot, Zendesk, or other CRM tools is a plus.
• Analytical mindset with strong attention to detail and problem-solving skills.
• A proactive and structured work approach with the ability to manage multiple tasks simultaneously.
• Interest in automation and process optimization through APIs, WebHooks, or tools like Zapier.
• Ability to work independently in a dynamic and fast-paced environment.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Weekly sponsored office lunches, Urband Sports Club membership, regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Hiring Manager Interview → Challenge Task → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.