Engineering Manager - Language Capabilities / Machine Learning (f/m/d)*

YOUR MISSION:

As Engineering Manager for the Language Capabilities team (f/m/d)*, you will empower and lead a team of experienced data scientists, machine learning, and backend engineers to develop our language modelling (ASR and other models) capabilities, enabling Parloa to roll our products out globally. Parloa’s success depends on our ability to deploy market leading language processing models and services, from ASR, language detection, noise cancellation, and ITN to exploring new developments like single stage Conversational Speech Models. The Language Capabilities Team will research and develop, fine-tune, productionise, and own these models and backend services. The team will operate critical machine learning and backend components. You will set a high bar for engineering and science excellence and support your reports, supporting their growth and motivating them to solve complex challenges as a team. Your team will make an impact in transforming the entire customer service industry with AI.

IN THIS ROLE YOU WILL:

• Grow and lead a team of 5-7 machine learning engineers and backend engineers fostering a culture of collaboration and technical excellence.
• Empower your team to take ownership of critical Speech-to-text and Text-to-speech models and to develop a scalable approach for customizing speech models to customer-specific requirements in a broad range of languages
• Take ownership of speech services, such as acoustic echo cancellation, voice activity detection, and Language detection
• Deliver services for orchestrating ML models that are critical for Parloa’s platform
• Work with product management to ensure your team’s work aligns with company strategy and customer needs
• Develop your team via effective coaching and by providing them with growth opportunities

Our Data Tech stack: 

Microsoft Azure, STT & TTS models and service providers (Azure, OpenAI, ElevenLabs, etc.), Python, TypeScript, Kubernetes, Terraform, Docker, Kafka, Databricks, RxJS, DataDog, OTel, GitHub Actions, Helm.

 

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a backend engineer/machine learning engineer and/or data scientist
• 3+ years of experience as a people manager
• Experience in leading machine learning initiatives
• Experience in leading engineering teams that own production services
• Experience with developing and maintaining real-time machine learning products end-to-end: translating product requirements into technical requirements, data gathering/transformation and exploration, model productionization, maintenance, monitoring, optimization
• Experience establishing best practices in engineering and machine learning excellence (security, scalability, availability, etc.)
• Strong interpersonal skills and excellent spoken and written communication skills in English

NICE TO HAVE:

• Experience working with voice data or NLP is a plus
• Experience with compliance is a plus

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Technical / Expert interviews → Meet CTO

 

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.