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Principal BPO Partnerships Manager (f/m/d)*

New York Office

YOUR MISSION:

As our new Principal BPO Partnerships Manager (f/m/d)* your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals. This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets.  In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives.  Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform.

IN THIS ROLE YOU WILL:

  • Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners.
  • Build and maintain strong C-level relationships to drive revenue growth and customer retention. 
  • Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers.
  • Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management.
  • Own partner relationships end-to-end and coordinate effective communication channels with partners.
  • Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success.
  • Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities.

WHAT YOU BRING TO THE TABLE:

  • 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
  • Experience in the customer contact center industry.
  • Experience working with or for BPOs a plus
  • Experience with enterprise software (SaaS) or cloud solutions.
  • Excellent relationship-building, communication, and negotiation skills.
  • Proven track record of driving business growth and achieving results.

WHAT'S IN IT FOR YOU?

  • Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
  • Hybrid work environment (2 days a week in the office) - We love to build real connections and want to welcome everyone in the office on certain days
  • Attractive compensation package with equity, Unlimited PTO
  • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
  • Class Pass membership
  • Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
  • Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

 

Salary Range

$180,000 - $250,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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