Operations Manager for Clinical Quality

Operations Manager for Clinical Quality

Time commitment: Full time

Location: Hybrid working, 3 days per week in our London office, 2 days from home. We consider flexible working requests if this is not possible for you.

Reporting to: Mark Jenkins, CEO & co-founder

About Paloma

Mark & Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS children’s autism and ADHD assessments. Learn more about the crisis in NHS children’s neurodevelopmental services from this Children’s Commissioner for England here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Paloma’s mission is to make children’s autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this happen by redesigning care pathways, building new software & AI tools, and training up a specialist clinical workforce.

We are growing incredibly fast to meet the need for autism and ADHD care, and we have:

• Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital)
• Grown our fantastic team to 80 people, and are hiring ~100 more over the next 12 months

How is Paloma Health different from other Neurodevelopmental providers?

• We are clinically-led, Care Quality Commission (CQC) registered, and rigorous in recording our outcomes and family experiences.
• Our in-house product & engineering team ensures we can:
• Give families a more consumer-like experience of healthcare
• Free our clinicians from documentation to focus on supporting families
• Our strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allows us to move fast

The Opportunity

Are you a highly organised, efficiency-driven leader with a passion for operational excellence? We are seeking a Clinical Quality Operations Manager to lead our Clinical Quality Team. This Team includes our senior clinicians responsible for clinical governance, professional development and quality assurance of our Autism and ADHD Assessor Team. 

In this pivotal role, you will ensure our clinical governance, professional development and quality assurance processes run smoothly, our standards remain high and that we pass CQC inspections with flying colours. You’ll be the operational engine behind the team, empowering clinical experts to focus on what they do best while you manage priorities, timelines, and performance. 

You do NOT need to have a clinical background. You are the operational powerhouse supporting the senior clinicians who make up our Clinical Quality team.

As you grow in the role, you may take on further responsibilities. Furthermore, with strong performance in the role, this person can be promoted to a ‘Senior Manager’ and ‘Head of’ with time.

Responsibilities

• Line manage, support, and develop our Clinical Quality Team of senior clinicians.
• Define, communicate, and monitor team priorities to ensure our clinical governance, professional development and quality assurance (QA) processes run smoothly.
• Positively challenge and negotiate timelines, ensuring work is delivered efficiently and to the highest standards.
• Implement robust tracking of clinical governance, training, and QA processes. Identify trends and implement process improvements.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Partner with our Product team, Team Managers, and People Team to ensure all of our Assessors complete required quality assurance and professional development.
• Act as the internal operational leader to ensure compliance with organisational policies and regulatory (including CQC) standards, and lead preparation for CQC inspections and compliance activities.

What qualities will you bring to the role?

• Exceptional organisational skills and a relentless drive for improvement.
• Strong leadership and people management abilities, with a focus on team development.
• Confident communicator, able to challenge constructively and negotiate effectively.
• Proactive problem-solver who thrives in a fast-paced environment.
• Results-oriented, with a keen eye for detail and a commitment to high standards.
• Collaborative, positive, and resilient under pressure.

Ideally, you have a passion for healthcare and/or health tech and a drive to help meet the needs of patients and their families.

Qualifications and experience

Required:

• At least 2 years of experience in an operational management role within a quality-driven or regulated environment (e.g., healthcare, pharmaceuticals, compliance, or similar).
• At least 1 year of experience in line management, including setting priorities and delivering results against deadlines.
• Strong evidence of leading on process improvement.

Desirable:

• Experience working alongside clinical or technical professionals.
• Knowledge of quality assurance processes or regulatory compliance in a healthcare or similar environment.
• Experience with project management tools or operational reporting systems.
• Project management qualification or training.

Why join Paloma?

You will be part of a mission-driven organisation that’s transforming access to Autism Assessments in England. We offer:

• A strong and positive culture that prioritises staff well-being, transparency, and career development.
• Protected time and budget for team connection, learning, and community-building.
• Salary of £65,000 per year based on experience.
• Annual salary reviews, 5% employer pension, and company laptop.
• Share options in Paloma Health. We all benefit from our success!
• A unique leave benefits package includes 25 days of annual leave, your birthday off, and 10 days of paid sabbatical leave every three years of service.
• Home Office Equipment Allowance, and Professional Registration Fees Allowance for Assessors.
• Access to NHS discounts, including the Blue Light Card (as we are an NHS provider).

Equality & Diversity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.

Accommodations

We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.

Safer Recruitment & Pre-Employment Checks

Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with.

Application process

Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application.

Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!