Senior People Operations Manager

About Paloma Health

Our mission is to provide families with high-quality NHS autism (and soon ADHD) assessments and care within 4 weeks of GP referral. 

We were founded as we don’t think it is right that families are waiting 2-5 years for NHS children’s autism and ADHD assessments, and this crisis has recently been highlighted by the Children’s Commissioner for England: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

How is Paloma different?

• We are clinically led, and Care Quality Commission (CQC) registered, with a friendly and approachable team
• We have built our software system to:
• Give our families a more consumer-like experience of healthcare
• Free our assessors from admin to focus on families under our care
• Our strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast

The Opportunity
This Senior People Operations role will report directly to our CEO and lead on delivering and refining our People processes, as well as enhancing the employee experience at Paloma.
With success in the role, you can progress to a People Operations Lead and potentially expand our People team including taking on line management responsibilities.

Day to Day Responsibilities:

• People process excellence: Keep improving our People processes, systems (including our HR Information System and Payroll) and data to empower data-driven devisions, help senior staff make decisions and improve the employee experience at Paloma.
• Internal People expert: Act as a point of contact for employees and line managers, providing guidance and support on HR topics. When required, consult with our external expert HR advisors for more complex requests.
• New starter onboarding and ongoing compliance: Coordinate and facilitate onboarding for new hires, ensuring a smooth and welcoming start to their journey at Paloma Health. As a CQC registered NHS provider, you will ensure that all team members have and maintain the required pre-employment checks and registrations.
• Training coordination: Coordinate inductions and ensure ongoing completion of mandatory training for all team members.
• Culture and team engagement: Support and enhance team engagement initiatives, fostering a positive and inclusive workplace culture. Assist in organising team events, team surveys, and implementing improvements to the team experience. 
• Staff development: Partner with line managers to ensure all team members are supported with high-quality professional development and career progression opportunities.
• Guidance and policy writing: Partner with the senior team to update and communicate HR policies and guidelines, ensuring they are clear and accessible. 

What will you bring to the role?

• You are a dynamic People Operations professional, able to combine HR best practices with a modern people and culture-centric approach
• Have startup and scaleup experience, working in Founder-led businesses, ideally through periods of rapid growth at a company known for its high-performance culture
• Experience in a regulated startup environment, such as Fintech or Healthtech, that requires optimising to an ever-changing set of requirements for processes such as onboarding and ongoing compliance 
• Love processes and are hyper-organised, but understand the need to balance quality with speed 
• Love the constant change and rapid iteration that early-stage startups and scale-ups bring 
• Are fascinated by people and culture, constantly learning from podcasts, books and peer groups
• Are strongly tech-native, always using and researching the best new tools to work smarter

Required experience and skills:

• Proven experience in HR and People Operations. You do not need to be an HR expert, as you will have access to outsourced HR and legal expertise, but you do need a strong understanding of this area.
• Strong attention to detail, particularly in managing onboarding and compliance documentation.
• Excellent communication skills, both written and verbal, with the ability to create clear, engaging, and well-organised policy materials.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.

Desirable experience and skills:

• Experience within a regulated or healthcare setting.
• Demonstrated empathy and interpersonal skills, with a focus on employee support and engagement.

How will you have an impact on our culture:
This Senior People Operations Manager at Paloma Health will be a key player in nurturing and advancing our culture by fostering a welcoming, inclusive, and compliant work environment. Here’s how you will make a positive impact on our culture:

• Creating a seamless onboarding experience: By overseeing new starter onboarding, you will set the tone for an employee’s journey at Paloma Health. Your role in ensuring a smooth, well-organised introduction will help new team members feel welcomed, informed, and empowered, which can enhance engagement and long-term commitment.
• Promoting engagement and connectivity: You will actively support employee engagement through initiatives and regular touchpoints that encourage connection and collaboration. By organising events and gathering feedback, you will contribute to a culture where team members feel valued, heard, and connected, even in a remote setting.
• Ensuring compliance with empathy: Working within a regulated clinical environment requires high standards, and you will be responsible for balancing these standards with a compassionate, employee-focused approach. You will ensure compliance in a manner that feels supportive, thereby reducing stress associated with regulatory matters and fostering a culture of trust and respect for professional requirements.
• Providing clear guidance and resources: Through effective policy writing and guidance, you will make sure all employees have access to resources that help them understand our standards, policies, and benefits. By clarifying processes and expectations, you will empower team members to engage confidently and independently in their roles, which fosters a sense of autonomy and belonging.
• Strengthening a culture of inclusivity and well-being: As a key point of contact for employees, you will foster a supportive environment where team members feel comfortable asking questions, seeking guidance, and sharing concerns. This proactive support directly strengthens our culture of inclusivity, well-being, and growth by making every individual feel valued and heard.

Time commitment: Full-Time

Location: Hybrid between our London office (3 days per week) and home.

Why Paloma?

You will be part of a mission driven organisation that offers:

• A strong and positive culture is rooted in our values and cultural recipe. 
• Protected time and budgets to come together as a team, share learnings, support each other, and build a community.
• £65,000 annual salary.
• Annual salary reviews, 5% employer pension, and company laptop.
• Share options in Paloma Health. We all benefit from our success!
• A unique leave benefits package:
• Annual leave: 25 fixed days, plus birthday leave and 8 bank holidays, every year.
• Additional 10 days of paid leave as a sabbatical for every 3 years of service.
• Wellbeing and healthcare benefits

Equality & Diversity:

Paloma Health is an equal opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application process: Please complete the application form below and attach your CV.

We understand that applying for a new job requires a significant amount of effor,t, and we appreciate your time. We are looking forward to reading your application.

Join us and be part of our journey to revolutionise access to Autism Assessments for families in England!