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IT Support Analyst

Brazil- São Paulo

PagoNxt is a world-leading payment solution provider for merchants, international corporates, and SME’s. Part of the Santander Group, boasting over 160 years of banking experience and 155 million customers worldwide, PagoNxt is an autonomous company, the Group’s FinTech delivering fast solutions to the payments market.

This position is for the PagoNxt Payments team. We are currently extending our cloud native payments processing platform to Santander banks and other financial institutions, with the aim of providing a single access to most domestic and international payment methods at global scale.

If you would like to join a global community of world-class payment experts, this is the place for you! This is a unique opportunity to work for a company that combines the best of both worlds: innovative technology of a FinTech with the reach and expertise of a leading global financial institution.

 

WHAT WILL BE YOUR CHALLENGE AND RESPONSABILITIES?

As a IT Support Technician, you will work in a team, monitoring the payments hub, as global product, at Infrastructure, application and system level, triaging and escalating incidents raised to the L1 Team. 

 We need someone like you to help us in different fronts: 

  • To be the first point of contact for customers reporting incidents. 
  • To be able to do a first impact analysis of an incoming alert or a raised issue and do a triage based on said analysis.  
  • To document, track, and monitor requests to ensure a timely resolution of all inquiries. 
  • To actively monitor the PagoNXT Payments Hub environment, using the tools provided. 
  • To support deployment activity in order to ensure deployments are carried out with no harm done to the production environment. (we are the first line of defense of the production environment) 
  • To carry out periodic systems checks, noting results in the required way. 
  • To suggest improvements to processes, routines, and runbooks to improve efficiency. 
  • To be prepared to work rotating shifts.

This position will work rotating shifts of 5 days on and 2 days off for a 40 hour work week, and may require weekend work.

 

AND FOR THIS YOU NEED:

  • Experience with monitoring and ticketing tools  
  • Experience of working in IT Operations Team
  • Experience working as a L1 (or higher) Support Technician 
  • High level of English.  

 

NOSSOS BENEFÍCIOS:

🩺Assistência Médica;

🦷Assistência Odontológica;

🏋️🧘🏻‍♀️Gympass;

🎂Day off pelo dia do aniversário;

🔐Seguro de Vida;

🍕VR/VA;

🤑PPR;

👶👧Auxílio creche

🤰Extensão dos períodos de licença maternidade e paternidade

🧠SelfCare - Programa de Saúde Mental e Bem-estar;

📚Incentivo Idiomas (Inglês ou Espanhol);

🤓 Acesso a uma plataforma de learning conectada a todos os conteúdos do LinkedIn Learning e o'Reilly

📈Possibilidade de contratação de empréstimos pessoais com juros menores que os de mercado

 

 

 

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The PagoNxt entity advertising the job to which you are applying will process your personal information as data controller to assess your suitability for the position and manage the recruitment process. 
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