Product Operations Specialist

 

🌍 PagoNxt Payments | ✨ Your talent drives our future

 

PagoNxt Payments is Santander Group’s global payments platform, focused on providing tailored financial infrastructure for companies, banks, and fintechs — both inside and outside the Santander ecosystem. 

With operations in over 10 countries, our mission is clear: to simplify payments and empower businesses through secure, flexible, data-driven technology. 

We operate on a cloud-native architecture designed to scale and adapt to the needs of global organizations. Our platform supports international transactions, FX, multi-currency accounts, regulatory compliance, and fraud prevention — all under a unified approach. 

PagoNxt Payments combines the agility of a fintech with the reliability of a global bank. With teams across Spain, Brazil, Mexico, Portugal, the UK, and Germany, we are building the future of payments at global scale. 

 

✨ If you want to be part of the next generation of financial solutions — this is the place.

 

Imagine your future. Care for your career. Simplify your journey. 

This means you’ll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity. 

We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and shape what’s next. 

 

You’ll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. 

 

Are you ready to be a Nxter? 

 

📌 What you’ll do

We are looking for a Product Operations Manager to carry out a key role in consolidating and evolving our Product Operations function.

You will drive operational excellence across Product, Engineering and Platform Teams, ensuring clarity, quality, and visibility throughout the Product Management Lifecycle (PMLC). Your work will contribute to improving execution speed, decision quality, and overall portfolio coherence.

This is a highly cross-functional, high-impact role within a global organization transitioning toward a a convergence and alignment model in methodology, where you will collaborate with internal teams such as Product Management & CTO organizations as well as more customer focused local teams, Profressional Services, Finance, Legal, Strategy and Risk & Compliance. 

 

✅ What we’re looking for

• 4–7 years of experience in Product Operations, PMO, Product Management, Program Management, or consulting.
• Strong structural and systemic thinking capabilities.
• High attention to detail with a global portfolio perspective.
• Ability to identify structural issues and drive improvement.
• Comfortable working with data and performance metrics.
• Experience with tools such as Jira and Confluence.
• Excellent communication skills, particularly with senior stakeholders.
• Strong ownership mindset and impact orientation.
• Professional fluency in English is mandatory. Portuguese is a plus.

 

Key Responsibilities

1. Operating Model Excellence

• Ensure consistent and pragmatic application of the Product Management Lifecycle (PMLC).
• Improve clarity across stages, gates, standards, and decision forums.
• Identify structural friction points and propose systemic improvements.
• Balance rigor with agility, avoiding unnecessary bureaucracy.

2. Decision-Making Quality

• Review initiatives before governance forums (e.g., Product Council).
• Validate problem definition, expected outcomes, metrics, and trade-offs.
• Elevate product conversations through structured thinking.
• Ensure initiatives are properly prepared for investment and execution.

3. Portfolio Visibility & Health

• Monitor initiatives across discovery, build, and delivery stages.
• Identify bottlenecks, risks, and critical dependencies.
• Transform operational data into actionable insights.
• Improve predictability in quarterly planning.

4. Tools & Artifacts Discipline

• Ensure structured and consistent use of tools (Jira, Confluence, dashboards).
• Maintain data integrity and traceability.
• Guarantee that documentation and product artifacts act as a single source of truth.
• Improve workflows and automation to reduce operational friction.

5. Governance & Cross-Functional Alignment

• Maintain and enhance governance rhythms (Product Council, planning cycles, reviews).
• Ensure forums are decision-oriented rather than reporting-driven.
• Facilitate alignment between Product, Engineering, and Platform teams.
• Promote a culture of clarity, accountability, and structured execution.

6. Team Leadership (if applicable)

• Manage and develop Product Operations profiles.
• Foster operational rigor, systemic thinking, and continuous improvement.
• Build internal capability within Product Operations.

 

🎯 What we offer

🩺 Medical insurance

🦷 Dental insurance

💪 Wellhub

🚑 Life insurance

💉 Annual healthcare

🚌 Transportation allowance

🍕 Meal voucher/food voucher

💰 Profit sharing program

📚 Access to self-development programmes

🏢 Hybrid Collaborative environment: Successful candidate must be prepared to work 60% on site

 

📬 Next step

Apply and if you know someone who might be looking for this opportunity, share it.