Back to jobs
New

Support Technician

Brazil- São Paulo

🌍 PagoNxt Payments | ✨ Your talent drives our future

PagoNxt Payments is Santander Group’s global payments platform, focused on providing tailored financial infrastructure for companies, banks, and fintechs — both inside and outside the Santander ecosystem. 

With operations in over 10 countries, our mission is clear: to simplify payments and empower businesses through secure, flexible, data-driven technology. 

We operate on a cloud-native architecture designed to scale and adapt to the needs of global organizations. Our platform supports international transactions, FX, multi-currency accounts, regulatory compliance, and fraud prevention — all under a unified approach. 

PagoNxt Payments combines the agility of a fintech with the reliability of a global bank. With teams across Spain, Brazil, Mexico, Portugal, the UK, and Germany, we are building the future of payments at global scale. 

✨ If you want to be part of the next generation of financial solutions — this is the place. 

Imagine your future. Care for your career. Simplify your journey. 
This means you’ll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity. 
We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and shape what’s next. 
 

You’ll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. 

Are you ready to be a Nxter? 

At PagoNxt Payments, we’re looking for a Support Technician to join our team in São Paulo/SP. 

📌 What you’ll do

 

  • As a Support Technician, you will work in a team, monitoring the payments hub, at Infrastructure, application and system level, triaging and escalating incidents raised to the L1 Team.

We need someone like you to help us in different fronts:

  • To be the first point of contact for customers reporting incidents;
  • To be able to do a first impact analysis of an incoming alert or a raised issue and do a triage based on said analysis;
  • To document, track, and monitor requests to ensure a timely resolution of all inquiries;
  • To actively monitor the PagoNXT Payments Hub environment, using the tools provided;
  • To support deployment activity in order to ensure deployments are carried out with no harm done to the production environment. (we are the first line of defense of the production environment);
  • To carry out periodic systems checks, noting results in the required way;
  • To suggest improvements to processes, routines, and runbooks to improve efficiency;
  • To be prepared to work rotating shifts in a 24/7 Production environment.

 

✅ What we’re looking for

  • High level of English as he/she must be able to communicate;
  • Experience with monitoring and ticketing tools;
  • Experience of working in IT Operations / SRE;
  • Experience working as a L1 (or higher) Support Technician;
  • Tools: AWS, Dynatrace, Elastic Kibana
  • Ticketing tools: Service Now, Jira, etc.
  • ITIL certification or ITSM best practices knowledge;
  • Desired education: Administration of Networked Computer Systems (ASIR), Multiplatform Application Development (DAM).

 

✅What can earn you extra points

  • High level of Spanish as he/she must be able to communicate;
  • Analytical mindset, being able to investigate a reported issue with or without a step-by-step guide;
  • Ability to work at a high pace and be able to change tasks based on priorities;
  • Proactive in acquiring the knowledge necessary to perform their tasks, real willingness to learn;
  • Proactive personality, but also knowing how to act in a critical situation without panicking (reactive when needed);
  • Customer service skills;
  • Ability to work as part of a team and collaborate effectively;
  • Excellent communication and interpersonal skills;
  • Exceptional organization and time management abilities;
  • Strong problem-solving skills.

 

🎯 What we offer

🩺 Medical assistance
🦷 Dental assistance
💪 Wellhub
🥳 Birthday day off
🚑 Life insurance
💉 Annual vaccination campaign
🚌 Transportation allowance
🍕 Meal voucher/food voucher
💰 Annual bonus
🧠 Specialized Personal Support Program (PAPE)

 

📬 Next step

Apply and if you know someone who might be looking for this opportunity, share it.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

🚨 Attention: make sure your email address is entered correctly, as all contact and replies will be sent through this channel. If you enter the wrong email address, you will not receive any replies! 

Select...
Select...
Select...
If you are a person with a disability, please attach your medical report.

Accepted file types: pdf, doc, docx, txt, rtf

Select...
What is your Spanish proficiency? *
Select...

PagoNxt, Getnet, Get Atende, Mobyan, Eye, Payments Hub, OneTrade, Merchant HoldCo, Lynx Tech, Openbank and Santander. 

Select...

The PagoNxt entity advertising the job to which you are applying will process your personal information as data controller to assess your suitability for the position and manage the recruitment process. 
If you are applying for a job in the EU, the lawful basis to process your data is the necessity to take steps to assess your suitability for the offered position (art. 6.1b GDPR). If applying outside the EU, the lawful basis is your consent. To exercise your privacy rights (including access, rectification, erasure, restrict processing, portability, object and not being subject to automated decisions or any other required by law), please write to the PagoNxt’s entity Data Protection Officer listed in our privacy notice or send an email to privacy@pagonxt.com. You may also submit a complaint to the relevant supervisory authority.

Please read the details of processing in our Privacy Notice:

consolidado_data_protection_candidates_rev_dpo_v09_10_2024.pdf