IT Coordinator | N1 Support

🌍 PagoNxt Payments | ✨ Your talent drives our future

PagoNxt Payments is Santander Group’s global payments platform, focused on providing tailored financial infrastructure for companies, banks, and fintechs — both inside and outside the Santander ecosystem. 

With operations in over 10 countries, our mission is clear: to simplify payments and empower businesses through secure, flexible, data-driven technology. 

We operate on a cloud-native architecture designed to scale and adapt to the needs of global organizations. Our platform supports international transactions, FX, multi-currency accounts, regulatory compliance, and fraud prevention — all under a unified approach. 

PagoNxt Payments combines the agility of a fintech with the reliability of a global bank. With teams across Spain, Brazil, Mexico, Portugal, the UK, and Germany, we are building the future of payments at global scale. 

✨ If you want to be part of the next generation of financial solutions — this is the place. 

Imagine your future. Care for your career. Simplify your journey. 
This means you’ll have the opportunity to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity. 
We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and shape what’s next. 
 

You’ll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes. 

Are you ready to be a Nxter? 

As a Level 1 Support Shift Leader, you will manage a team of L1 Support Technicians, working flexible hours necessary to meet the current and future needs of the business, including covering on an “on-call” basis where required.

📌 What you’ll do

• To ensure continual development of personnel and continuous improvement in the overall support service, identifying areas of improvement and making recommendations to L1 Manager where appropriate.
• To provide advice, support & training to IT Support N1 Technicians as and when appropriate.
• To focus on the quality-of-service delivery, including proactive communication with colleagues and customers, taking ownership of reported issues until fully resolved or acceptable and agreed workarounds are provided.
• To monitor system performance, and IT support staff performance and work with the team to continually improve service delivery.
• To assign duties to specific employees based on role and skills.
• To supervise employees and assisting with tasks as necessary.
• To conduct performance reviews and sharing feedback with both upper management and team members.

✅ What we’re looking for

• Experience leading small teams
• Experience with monitoring and ticketing tools
• Experience of working in IT Operations / SRE
• Experience working as a L1 (or higher) Support Technician
• High level of English and Spanish as you will communicate fluently in both languages.
• Availability for the 3x2 hybrid format in Santo Amaro/SP
• Availability to work from 7:30pm to 4:30am

✅What can earn you extra points

• Analytical mindset, being able to investigate a reported issue with or without a step-by-step guide.
• Ability to work at a high pace and be able to change tasks based on priorities.
• Proactive in acquiring the knowledge necessary to perform their tasks, real willingness to learn.
• Proactive personality, but also knowing how to act in a critical situation without panicking (reactive when needed).
• Customer service skills
• Ability to work as part of a team and collaborate effectively.
• Excellent communication and interpersonal skills
• Leadership skills like decision-making, motivation and goal-setting.
• Exceptional organization and time management abilities.
• Strong problem-solving skills. 
• Administration of Networked Computer Systems (ASIR)
• Multiplatform Application Development (DAM)
• If possible, knowledge of payments industry
• Tools: AWS, Dynatrace, Elastic Kibana
• Ticketing tools: Service Now, Jira, etc
• ITIL certification or ITSM best practices knowledge

🎯 What we offer

🩺 Medical assistance
🦷 Dental assistance
💪 Wellhub
🥳 Birthday day off
🚑 Life insurance
💉 Annual vaccination campaign
🚌 Transportation allowance
🍕 Meal voucher/food voucher
💰 Annual bonus
🧠 Specialized Personal Support Program (PAPE)

📬 Next step

Apply and if you know someone who might be looking for this opportunity, share it.