Customer Analytics Lead

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.

The grid is the backbone of life as we know it. It powers hospitals, keeps food fresh, and ensures communities stay connected. But extreme weather, aging infrastructure, and growing wildfire risks are putting this critical system under pressure. All of this combined makes the electric utility industry the greatest opportunity for tackling climate change. 

One of the leading causes of catastrophic wildfires and power outages? Trees and brush coming into contact with power lines. 

That’s where we help. At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize. By giving utilities critical analysis on those risks, we’re helping prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient grid.

Our team spans the Americas and Europe, and we work with utility partners across the Americas and beyond. We’re outdoor enthusiasts, musicians, artists, athletes, parents, and adventurers—15 nationalities strong and growing. What unites us is a passion for solving complex problems, a commitment to climate action, and the belief that technology should be a force for good.

Join us to help us build a more resilient world together.

The role

As a Customer Analytics Lead on the Product team at Overstory, you will play a critical role in linking our customer impact, data analytics, and product strategy. Overstory’s vegetation intelligence technology provides industry-leading insights that help utilities improve their operational and strategic decisions. As we continue to automate our insights, we need to nimbly innovate on our analytics capabilities and ensure each customer gets tangible value from the data we provide. The Customer Analytics Lead, a new role, will be the “tip of the spear” to conceive of and deliver actionable new analysis to customers, while figuring out what and how we should productize. If you love solving client problems through analytics AND are interested in a product or operational role where you can build new capabilities at a high-growth mission-driven company, please reach out! 

What you'll do:

• Drive impact for customers through advanced analytics 
• Own the end-to-end custom analytics process across multiple existing and new Overstory utility customers, building strong customer relationships and coordinating with our Customer Success team
• Solve customer problems by bringing your full client advisory toolkit to bear: understand their goals and constraints, structure and analyze the problem, communicate and iterate on results, and guide to take action and create real-world impact 
• Perform analysis on large, complex datasets sourced from Overstory’s proprietary platform, the customer, and 3rd party data sources, delivering customer-ready Excel models
• Bring creativity, drive, and a curious, customer-first mindset to all your projects, ensuring customers maximize the value of our vegetation risk insights 
• Pave the way for product innovation 
• Constantly collaborate with product teams to turn customer insights into scalable solutions 
• Dive deep to become an expert on our product, customers, data, and domain, bringing innovative ideas into the roadmap 
• Work with engineering and product teams to create new frameworks, metrics, and benchmarks
• Scale our ability to serve customers in novel ways 
• Define new processes and delivery models, working with Sales, Customer Success, Engineering, and Marketing
• Create templates, playbooks, and customer-facing outputs that become a core part of our Customer Experience
• Make or facilitate improvements to data analytics infrastructure at Overstory, including potentially scaling the team

About you

• 2-4 years of work experience, including managing customer relationships, preferably at a management consulting firm.
• Strong experience working with large, complex datasets to create valuable business insights.
• Proficiency in Excel for data modeling and analysis. 
• Proven ability to solve ambiguous problems, listen closely and collaborate, and lead through influence. 
• Excellent communication skills, with the ability to translate technical findings for non-technical audiences.
• Passionate about tackling climate challenges with data-driven solutions.
• Can work on US East Coast hours. 

Nice-to-haves

• Experience with Python, SQL, or GIS.
• Background in utility operations, infrastructure, or vegetation management.
• Prior work in a high-growth startup or mission-driven company.
• Exposure to remote sensing, AI, or geospatial analytics.

Benefits of this role

• Ownership: Deliver and grow a critical new capability for a fast-growing business. 
• Impact: Make a tangible, scalable contribution to climate resilience in the power sector. 
• Skills: Leverage your advisory toolkit, while developing new domain expertise, product capabilities, and startup operating experience.
• Trajectory: Grow your career at a high-growth company, with potential pathways into Product, Customer Success, Sales, or Strategy functions.

What you get 

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis.
• Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around.
• Other benefits like a remote working budget, an educational budget and time to develop new skills.
• To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect.
• Equity and a competitive salary.

About our team 

We are a group of 64 people from all over the world. We work remotely from nine different countries and we are looking for people that are also living and working in one of these countries: United States, the Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden and Canada. We meet up once a year in-person for our unforgettable team gathering event. We also offer the option to occasionally meet up for in-person collaboration. 

Diversity & Inclusion

We place enormous value on diversity and inclusion and strive to continually bring in people of all genders, races, creeds, ethnicities, abilities and backgrounds. We believe that the best ideas emerge when people with different perspectives and approaches work together on a problem.

We’re always looking to diversify our team further, but we’re proud of the fact that four out of the nine people on our leadership team are female, 46% of the overall team are female and 20% of the team are people of color. Our team speaks fifteen languages: English, Dutch, French, Spanish, German, Italian, Portuguese, Russian, Luxembourgish, Lithuanian, Bulgarian, Cantonese, Estonian, Danish and Korean.

Our values

Tackling the climate crisis is our greatest mission.

We act with urgency.

Our curiosity fuels our growth.

We recognize that change is constant, and we find joy and power in exploration.

We’re rooted in diversity.

Just as ecosystems need biodiversity to thrive, our resiliency comes from our differences.

We care for each other.

We love the power of machines but we nurture each other as humans.

Trust is fundamental.

We assume the best in everyone, and we share ideas openly so that we have a positive impact.