Technical Support Engineer

We are Teads 

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. 

The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. 

One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

For more information, visit https://thenewteads.com/. 

About the opportunity

Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in Tokyo, Japan, and as a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts. You'll be working with both demand-side clients and potentially supporting supply-side operations, making this role versatile and full of growth opportunities.

What will you do?

As a Technical Support Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

Key Responsibilities

• Provide advanced technical support to our Japanese and global clients
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges
• Work closely with account managers to offer technical support for globally known brands
• Conduct calls with clients to effectively troubleshoot and resolve technical issues
• Share insights and ideas that contribute to the improvement of our products and services
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, Jira, email, etc.) are promptly addressed and resolved
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers and publishers
• Provide real insights about client activity through deep analysis using multiple internal and external tools and platforms
• Resolve case tickets from the team's queue and diligently troubleshoot product issues before escalating to the appropriate group

What will you bring to the team?

Required

• Proficiency in Japanese and strong English communication skills are required. Additional language skills could be an advantage
• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues
• Strong communication skills to facilitate effective collaboration with various stakeholders
• Web technologies knowledge: HTML, CSS, JavaScript
• Integration knowledge: Experience with REST APIs, HTTP protocol, JSON, and tools like Postman
• Analytical skills: Proficiency in SQL and ability to turn data into actionable insights
• A passion for technology and a willingness to dive into complex technical issues
• Ability to work in a fast-paced environment and handle multiple challenges with poise
• Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more
• Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar
• Strong scripting skills in Javascript, Python, or others for automating manual tasks
• Basic understanding of Git and command line commands

Preferred

• Prior experience in Adtech, particularly with programmatic advertising platforms
• Knowledge of OpenRTB protocols
• Knowledge of Chrome Developer Tools for debugging
• Familiarity with Salesforce and/or Jira
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools
• Experience with data analysis tools/platforms such as Hive, Vertica, MySQL, BigQuery, or Redshift
• Ability to manage projects simultaneously while maintaining routine tasks
• Familiarity with monitoring tools like Grafana or Druid
• Experience leading technical calls with partners and clients

If you're a self-driven and enthusiastic learner committed to progressing in the ad tech sector, we want you! We value individuals with a proactive mindset who are devoted to daily personal and professional development. If that's you, we would love to hear from you. Join us and be part of a vibrant team that embraces complex challenges every day.

We care about you 

At Teads, we don’t just offer jobs; we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

Life at Teads

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.