Customer Success Manager (German Speaker)

We are Teads 

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. 

The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. 

One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

For more information, visit https://thenewteads.com/. 

About the opportunity

Teads is seeking an energetic, data-driven, and customer-centric Customer Success Manager to join our growing Global Growth team. This person will be responsible for working with Sales to onboard new clients and oversee the success of Growth clients’ advertising campaigns by managing client relationships with SME Brands and Agencies, analyzing campaign results, delivering optimization recommendations, identifying and pitching upsell opportunities, and monitoring account retention. They will learn to build relationships and establish clear lines of communication with prospects, clients, partners and internal team members. 

The ideal candidate is analytical and an enthusiastic self-starter who is ready to dive in, identify opportunities for clients, respond to inbound requests, provide optimization recommendations, and drive the best possible customer experience in a dynamic environment. 

As with all Teads positions, we're looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do.

A day in the life:

• In your first month, you should find your bearings, begin to grasp the Teads products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients.
• After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• When you finish up your first year, you’ll be an essential member of the Growth customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.

Key Responsibilities:

• Understand native or digital marketing best practices and articulate knowledge effectively
• Optimize for a variety of KPIs spanning full-funnel objectives.
• Manage client kickoff calls and onboarding processes for new partners to help educate them on our platform’s best practices and optimizations
• Support the daily work flow of Growth client accounts
• Troubleshoot and resolve client issues in a timely manner
• Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization
• Manage and grow your own book of business by identifying opportunities and helping your clients achieve the best ROAS possible.
• Provide excellent communication via phone, email, video and direct contact
• Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity

Qualifications:

• 2-3 years of experience in online advertising or marketing 
• Able to speak/write German and English language; Native or fluent level.
• Go-getter attitude: Hungry to interface with clients to achieve revenue goals through direct selling, upselling, and renewals.
• Analytical: Comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• Attention to detail: You’re very organized, with the ability to adjust priorities based on client needs
• An optimistic attitude: You have passion for your work, intellectual curiosity and ability to positively influence your peers.
• Self-starter: Able to work independently and as part of a team while balancing multiple tasks
• Possess the technical aptitude and desire to learn the intricacies of the Teads system and to leverage that problem-solving knowledge to help clients achieve their goals
• Excellent verbal and written communication skills
• Experience with 3rd party digital platforms such as Google Analytics, Doubleclick, Tableau, Salesforce, etc. is a plus
• Experience with spreadsheet software, presentation software
• Ability to work in the Ljubljana office 3 days a week 
• Minimal Travel

We care about you (customise the section based on the country)

• Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
• Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
• Life Balance: A well-balanced work-life for our employees is one of our top priorities: 35+ days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
• Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).

Life at Teads

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.