Sales Operations Manager

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do #LI-Hybrid #LI-LK1

We are seeking a highly motivated Sales Operations Manager to join our global Sales Operations team on a full-time basis. As the Sales Operations Manager you will play a crucial role in ensuring Lighthouse's success by providing world-class support to the sales function. You will also be responsible for managing a team of four sales operations professionals.

We are looking for a candidate who can contribute to and support sales strategies that capitalise on revenue opportunities within the organisation. The ideal candidate will possess strong skills in Salesforce.com reporting and dashboard creation, have a deep understanding of sales processes, and demonstrate strong leadership skills. As the manager, you will need to provide guidance, support, and clear leadership to your team. You will also be responsible for delegating tasks and helping your team prioritise important issues.

Where you will have impact

• Support the sales operations strategy, understand priorities and execute operational plans
• Manage a team of tactical sales operations professionals 
• Provide day-to-day support for sales process and report generation
• Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders
• Identify quick-wins and crucial enhancement requirements to the sales process
• Provide guidance, support and clear leadership to your team
• Manage and ensure sales reps are adhering to mandatory Global sales processes
• Liaise with Sales Enablement for the roll-out of new processes.
• Apply analysis to reporting to tell the story behind the numbers - see the big picture
• Support and advise reps on Salesforce quote flow, coordinating with finance dept
• Coordinate with various teams involved in closing big group deals
• Prioritise your work and set appropriate expectations with stakeholders

About our team

Reporting to our Senior Sales Operations Manager within the Business Operations team, you will be an essential contributor to our sales operations team. You will be expected to work collaboratively with cross-functional teams and provide regular updates to the Senior Sales Operations Manager and work regularly with senior leadership at Lighthouse.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car tailored to your needs.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Private pension funding: Group insurance to secure your future.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• A minimum of a Bachelor's Degree or equivalent work experience
• A minimum 3 years of experience in sales/business operations/analytics
• Fluent level of written and spoken English
• Previous experience with CRM systems – Salesforce mandatory and candidate will be at an advantage with prior SF Revenue Cloud and Looker experience
• Previous team manager experience or looking for your first people manager role
• Very organised, able to start a project and complete it successfully
• High analytical and able to extract business insights from analysis
• Great time management skills
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a high growth Tech/SaaS environment is a plus

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.