IT Manager

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.

We are seeking an enthusiastic, collaborative, and highly motivated Hands-On IT Manager to join our company. The ideal candidate thrives in a fast-paced environment and welcomes new challenges every day. 
The IT Manager will report directly to the Director of Infrastructure Engineering and will be managing Optimove’s IT systems and will provide global IT support. In addition, they'll be responsible for implementing and enforcing information technology policies and tools per Optimove's standards and managing inventory and licensing. 

Responsibilities:

• Support end users with patience and professionalism, ensuring a helpful and service-minded approach. 

• Manage the IT staff globally. 

• Manage the IT Budget. 

• Manage information technology and computer systems, track, research, evaluate, and maintain hardware and software inventory. 

• Maintain essential IT operations, including operating systems, asset management tools, applications, email systems, laptops, meeting rooms, software, and hardware. 

• Design, develop, implement, and coordinate systems, policies, standards, and procedures. 

• Handle business-critical IT tasks and systems administration. 

• Act in alignment with user needs and system functionality to contribute to organizational policy. 

• Identify problematic areas and implement strategic solutions in time. 

• Lead projects, methodologies, and key responsibilities within a larger business initiative. 

Requirements:

• At least 3 years of hands-on experience in a global IT department, preferably in a lead role. 

• Security-oriented and has a good understanding of security and compliance, like SOC2 and ISO27001. 

• Proven experience with IDP, MDM, VPN, EDR, SaaS management, mail/web filtering, and cloud service providers. 

• Solid understanding of protocols: DMARC, DKIM, SPF, TCP/IP, DNS, DHCP. 

• Familiar with frameworks like ITIL – advantage. 

• Familiar with GCP, Snowflake, and AWS– advantage. 

• Related Certifications – advantage. 

• Fluent English.