IT Specialist

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do in one of Tel Aviv’s top startups! We are looking for an energetic self-starter and problem-solver with outstanding technical skills, interested in working with and learning from the best. The IT Specialist plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and help move the company to the next level.  

Responsibilities

• Serving as the main contact for employees seeking technical assistance over email, Slack and physically waiting right next to you. 
• Performing remote troubleshooting through diagnostic techniques and pertinent questions. 
• Direct unresolved issues to the next relevant tier. 
• Record events and problems and their resolution. 
• Follow-up and update employees on status and information of relevant issues. 
• Assisting the DevOps/Security teams with various projects. 
• Identify and suggest possible improvements on procedures. 

Requirements

• 1-2 years of IT or Helpdesk experience in a tech environment - a must. 
• Tech-savvy with a good understanding of computer systems, mobile devices and other tech products. 
• Ability to diagnose and resolve technical issues. 
• Experience with Windows/MacOS troubleshooting and desktop support Office 365. 
• Experience with Azure Entra, Conditional Access, Intune. 
• Familiarity with Firewalls, FortiGate, VPN-Cato. 
• Basic security knowledge. 
• Experience with Exchange Online, SharePoint Online. 
• Basic PowerShell/Bash scripting knowledge. 
• Proficiency in English with excellent communication skills. 

Advantages:

• Familiarity with GCP, AWS - an advantage.
• Familiarity with Linux (Ubuntu, CentOS) - an advantage.
• Outstanding organizational and time-management skills.