IT Helpdesk

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do here at Optimove! We are looking for an energetic self-starter and problem-solver with strong technical skills, interested in working with and learning from the best.

The IT Helpdesk plays a key role in maintaining & managing the entire set of laptops and servers in the office, installing new technologies and tools, and helping move the company to the next level.

This role is ideal for someone who has recently completed a degree or is in the early stages of their career and is eager to grow within the right team and in the right direction. 

This will be a hybrid role, coming into the office 4x a week. 

Responsibilities:

• Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next relevant tier.
• Record events and problems and their resolution.
• Follow-up and update employees on status and information on relevant issues.
• Assisting the DevOps team with various projects.
• Identify and suggest possible improvements to procedures.

Requirements: 

• 1-2 years of IT or Helpdesk experience in a tech environment ideally 
• Tech-savvy with a good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues.
• Proficiency in English with excellent communication skills.
• Experience with Windows 10/MacOS troubleshooting and desktop support, Active Directory, Office 365, understanding and troubleshooting network and VPN issues.
• Basic security knowledge (GPO, RBAC) – Group policy object.
• Experience with Azure AD, Conditional Access, and Intune/Jamf.
• Experience with Exchange Online, and SharePoint Online.
• PowerShell scripting - an advantage.
• Familiarity with GCP and AWS - an advantage.
• Familiarity with Linux (Ubuntu, CentOS) - an advantage.
• Outstanding organizational and time-management skills.
• Customer-oriented and an adaptable team player 

Optimove is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws.

We look forward to receiving your application!