IT Specialist

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

Are you a tech-savvy problem solver with a passion for innovation? Join Optimove as an IT Specialist and play a vital role in shaping our IT landscape! You’ll be at the forefront of maintaining our cutting-edge infrastructure, ensuring top-notch security, and providing seamless technical support to our dynamic team. This is your opportunity to work in a fast-paced environment where technology meets creativity, and every day presents exciting challenges. If you love troubleshooting, optimizing systems, and driving technological excellence, this role is perfect for you!

• Providing technical support to employees, troubleshooting hardware, software, and connectivity issues
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Administering user accounts, permissions, and access controls across company systems
• Installing, configuring, and updating software applications and operating systems.
• Monitoring system performance and resolve technical issues to minimize downtime
• Assisting the DevOps teams with various projects
• Developing and maintaining IT documentation, including troubleshooting guides and best practices
• Collaborating with internal teams to support IT-related projects and initiatives
• Staying up to date with emerging technologies and recommend improvements to optimize IT operations
  
  

• 1-2 years of IT or Helpdesk experience in a tech environment -
• Tech-savvy with a good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical issues
• Experience with Windows10/MacOS troubleshooting and desktop support, Active Directory, Office 365
• Experience with Azure AD, Conditional Access, Intune
• Familiarity with Firewalls, FortiGate, VPN-Cato
• Basic security knowledge (GPO, RBAC)
• Experience with Exchange Online, SharePoint Online
• PowerShell knowledge
• IAM-Cloud
• Proficiency in Spanish is a plus

This will be a hybrid role, coming into the office 4x a week. The estimated salary range for this position is $60,000 - $80,000 per year, based on factors such as location, experience, skills, and qualifications.

Optimove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws.