Our Mission

At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.

For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.

That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.

The Role - Content Marketing Executive

Words really matter at Ophelos. We work in a heavily stigmatised industry, where customers are often made to feel ashamed of their financial situation. What we say, and how we say it, is a huge part of what sets us apart.

As we expand into new European markets, we’re looking for an exceptional Content Marketing Executive to take a leading role in owning our copy across multiple channels. Working directly with our Content Marketing Manager, we’re looking for someone who can infuse their writing with empathy and warmth, transform technical jargon into engaging narratives and elevate our brand for both our customers and clients.

Ophelos is an AI-native platform, meaning we build from the ground up with artificial intelligence at the core of our product and operations. We’re working in a really exciting space where a lot of our tech is a first for the industry, and much of your work will focus on these AI breakthroughs. This will be a varied role spanning short form and long form, UK and EU markets. There will be a mix of B2B and B2C with most focus on B2B We’re looking for someone who’s keen to get stuck in quickly, work autonomously, and bring new ideas to the table.

In this role, you’ll get to:

• Write with flair across B2B blog posts, thought leadership pieces, case studies, whitepapers, one pagers, press releases, the website and social media content.
• Collaborate closely with our Content Marketing Manager to build up Ophelos’ online brand presence.
• Team up with the data and engineering teams to bring their work to life across written content and product demos.
• Manage the content calendar and schedule publishing across different channels.
• Feedback both internally and externally, focussing on data-backed proactive solutions.
• Promote our company vision: a world where everyone is financially educated, empowered and equal.

About you

We believe that no one is the finished article, however, some experience in the following is important for this role:

• You’re a magician with a pen and have 2+ years of experience in a writing-focused marketing position.
• You’re a self-starter, looking to take on a role where you take ownership of the content function (you’ll also get support from our Content Marketing Manager).
• You’re interested in financial wellbeing and AI - you don’t have to have experience in either sector, though it’s a plus.
• You steer well away from jargon-heavy, cookie-cutter copywriting. And you value concise language over long, flowery sentences.
• You’re a proactive problem solver, who is organised and able to communicate issues internally and externally.
• You’re able to move to fast deadlines and prioritise ruthlessly - we’re still a startup!
• You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle.

Benefits

We are continually evolving our benefits package at Ophelos. We currently offer:

• Private healthcare through Vitality
• £500 L&D budget
• £200 Working from home allowance
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 20 days Work From Abroad allowance
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office
• Cycle to work scheme
• Company pension

At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.

About Our Team

Ophelos launched in June of 2021 and is backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. Our team has team pioneered innovative products and built successful businesses across the intersection of enterprise & financial technology, artificial intelligence and academia, including companies like Monzo, Google, Oracle, ASAPP, IBM and more, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.

Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.

Obsess over Customers & Clients – We prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make. 

Feedback is a Gift – We give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback. 

Be Selfless, Act Autonomous – We empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on each other. 

Move with Courage & Urgency - Prioritise action, especially when the decision is reversible. Experiment and deliver fast, and take pride in the quality of our work. 

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.

GDPR Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos (“Controller”), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing contact@ophelos.com. Controller’s data protection officer is Paul Chong, who can be contacted at contact@ophelos.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under . You can obtain a copy of the standard contractual clauses by contacting us at contact@ophelos.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.