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Client Strategy & Success Manager (m/f/d) - Innsbruck
Innsbruck
- Strategic Client Development: You manage your own client portfolio and develop your accounts strategically, with clear ownership of KPIs related to performance, growth, and client satisfaction.
- Translating Business Goals into Action: You translate business objectives into concrete online marketing initiatives and prioritize them together with cross-functional teams.
- Success Planning & KPI Management: You create clear success plans, analyze performance data, and manage accounts in a data-driven way.
- Account Growth: You identify upselling and cross-selling opportunities along the customer journey and position services based on client needs and value.
- Cross-Functional Coordination: You collaborate closely with marketing, operations, and sales teams, define scopes of work, and ensure reliable execution.
- Churn Prevention & Transparency: You identify risks early, initiate proactive measures, and work in a structured way with CRM and reporting tools.
Your Profile
- Professional Background: 3–6 years of experience in strategic account management, customer success, or consulting – ideally in a data-driven or performance marketing environment.
- KPI & Performance Expertise: You confidently interpret key metrics and translate insights into concrete optimization actions.
- Consulting Skills: You advise clients confidently at marketing or department leadership level.
- Structure & Prioritization: You manage multiple accounts simultaneously while maintaining clear priorities.
- Hospitality Industry Understanding: You are familiar with key hospitality metrics such as occupancy, seasonality, and direct booking strategies.
- Technology & AI Affinity: You leverage modern tools to increase efficiency and support data-driven decision-making.
- Languages & Travel: You are fluent in German and English and are willing to travel for client meetings (approx. 30%).
Further information
- Gross monthly salary of at least € 4,000.- (based on full-time employment).
- Overpayment according to qualifications and professional experience.
Your contact person
Marina Schmidt, Senior Talent Acquisition Managerin
About us
This awaits you with us:
- Locations in the heart of Munich, Berlin, Lisbon & Innsbruck and the opportunity to work there
- An incredibly warm and welcoming working atmosphere as well as an international and highly professional team that is looking forward to meeting you
- The opportunity to work with various AI tools and develop new ideas and solutions together with us
- A clear home office arrangement (tailored to the role) Flexible working hours with core working hours from 10:00 - 16:00 and plenty of scope for independent & autonomous work
- Flexible working hours with core working hours from 10:00 - 16:00 and plenty of scope for independent & autonomous work
- Your own training budget and internal development opportunities
- A Travel Industry Card with numerous hotel and other travel benefits
- A subsidy of € 46.55 for the Klimaticket Tirol
- Direct access to a platform with mental health offers to sustainably increase well-being and resilience
- Exciting team events and joint "night flights"In addition, a structured and personalized onboarding process, regular feedback meetings
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age and sexual orientation and identity.
For your application, we only need your informative CV and, if applicable, references. A cover letter is not required.
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