Technical Support Consultant

Your challenge

As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.

You are responsible for:

• Clearly and professionally communicating your implemented solution to customers in fluent English.
• Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
• Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.

• Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.

 

Your team

As our new Customer Application Consultant, you will be part of the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades.  It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.

Your profile

We are looking for someone who meets the following qualifications:

• A master’s degree (or similar by experience) with a strong interest in IT.
• A passionate problem solver and out-of-the-box-thinker.
• Fluent in English.
• An analytical mind, and a desire to investigate in detail.
• A passion for building and maintaining a good long-term relationship with customers.
• A team player who can also work independently.
• The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.

Bonus points if you have:

• Knowledge of an additional language, such as Dutch, French, or German.
• Interest in supply chain planning.

 

Soft skills ·        Communication ·        Teamwork ·        Pragmatic ·        Passionate ·        Supportive

Hard skills ·        Strong interest in IT ·        Problem-solving ·        Analytical skills ·        SQL

Language skills Required: ·        English A plus: ·        French ·        German ·        Dutch

Your future at OMP

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as Customer Application Consultants grow into roles in customer application expertise or people management.