User Engagement Consultant

Do you get a kick from guiding customers so they get the full value of the software they use? Are you passionate about translating complex, interconnected problems into clear and comprehensible workflows? And do you have a natural flair when giving presentations to a crowd, easily adapting your explanation to your audience’s knowledge?

Look no further and become a User Engagement Consultant at OMP. The world of supply chain planning offers plenty of interesting challenges for you to solve. Read on to learn more.

Your Challenge 

As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.

You are responsible for:

• Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
• Ensuring planning actions support the business objectives and KPIs defined in the design phase.
• Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
• Sharing best practices and useful tips and tricks for maximum planner satisfaction.
• Documenting the planning cycle into flow charts and clear instruction.
• Guiding customers to effectively improve the quality of the master data needed by our planning software.
• Developing a full-scale training plan for the different roles in the future planning cycle.

Your team

As a User Engagement Consultant, you‘ll join the Delivery team, as part of our Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all composing elements of the solution and provide flawless integration. User Engagement initiatives, training, documentation, and coaching enable customers to understand the solution and use it to its full potential.

Your profile

We are looking for someone who meets the following qualifications:

• A Master’s degree in Engineering, Business, Supply Chain, or Logistics.
• The ability to map complex, interconnected problems into clear and structured flow charts.
• Outstanding communication skills in English.
• Excellent presentation skills.
• The flexibility to align your presentation with your audience’s knowledge.
• An analytical approach.
• A patient and a critical mindset.
• The commitment to try and unveil the root cause of every issue and question.
• Good people skills.
• An easily approachable and trustworthy personality.
• The ability to motivate others and maintain project momentum despite setbacks.
• The right combination of pragmatism, persistence, creativity, and insightfulness for the situation.

Bonus points if you have:

• A background in supply chain planning.
• Experience in the configuration and deployment of functionalities in our OMP solution.
• Comprehensive knowledge of supply chain processes in one of OMP’s core industries: chemicals, consumer goods, life sciences, metals, paper, plastic film & packaging.

Soft skills ·        Communicative ·        Problem solver ·        Team player ·        Pragmatic ·        Proactive

Hard skills ·        Supply chain knowledge ·        Presentation skills

Language skills Required: ·        English A plus: ·        Dutch ·        French ·        German

 Your future at OMP

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as User Engagement Consultants grow into roles in user engagement management, project management, or team management.