Customer Services Consultant (2nd line)

Your challenge

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.

 

Your team

As a Customer Services Consultant, you’ll join the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.

 

Your profile

We are looking for someone who meets the following qualifications:

• A master's degree (or similar by experience) with a solid IT background.
• Good professional communication skills in English.
• A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
• A strong analytical mindset, and a desire to investigate in detail.
• A friendly and communicative attitude, happy to be a team player, and a good listener.
• Strong multi-tasking skills combined with a stress-resistant nature.
• The ability to work in a structured way and follow procedures in a dynamic and complex environment.

Bonus points if you have:

• Knowledge of an additional language, such as Dutch, French, or German.
• An interest or experience in supply chain or production planning.
• Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Soft skills ·        Communication ·        Teamwork ·        Pragmatic ·        Passionate ·        Supportive

Hard skills ·        Strong interest in IT ·        Problem-solving ·        Analytical skills ·        SQL

Language skills Required: ·        English A plus: ·        French ·        German ·        Dutch

Your future at OMP

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as a Customer Services Consultant grow into roles in software expertise, customer application expertise, or people management.