Technical Support Consultant

 

Your challenge

As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.

You are responsible for:

• Clearly and professionally communicating your implemented solution to customers in fluent English.
• Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
• Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.

• Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.

 

 

About you

Essential talents and qualifications:

• A master’s degree (or similar by experience) with a strong interest in IT.
• A passionate problem solver and out-of-the-box-thinker.
• Fluent in English.
• An analytical mind, and a desire to investigate in detail.
• A passion for building and maintaining a good long-term relationship with customers.
• A team player who can also work independently.
• The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.

Bonus points if you have:

• Knowledge of an additional language, such as Dutch, French, or German.
• Interest in supply chain planning.

 

Soft skills ·        Communication ·        Teamwork ·        Pragmatic ·        Passionate ·        Supportive

Hard skills ·        Strong interest in IT ·        Problem-solving ·        Analytical skills ·        SQL

Language skills Required: ·        English A plus: ·        French ·        German ·        Dutch

Your future

We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as Customer Application Consultants grow into roles in customer application expertise or people management.