Customer Support coordinator

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

About the role

Casablanca, Morocco (on-site)

Nuitée is hiring a Customer Support Coordinator to own the day-to-day booking and guest-related operational work for our Global Chains portfolio (think Hilton and other global hotel groups).

This is a new role, created as Global Chains scales. Right now, one person carries both the strategic account relationship and all the day-to-day case work behind it — bookings, cancellations, rate issues, guest requests. We're splitting that so each side gets real focus: you'd own the operational and customer-facing work end-to-end, partnering closely with our Operations and Customer Service teams to keep things moving fast.

What makes it interesting for you:

• You own an entire piece of the Global Chains operation from day one; every case you resolve directly protects revenue and the relationship with major global chains
• You work daily with Operations, Customer Service and other internal teams, building a broad view of how bookings, cancellations and guest issues actually get resolved
• You get in early on a function that's expected to grow; as the Global Chains portfolio expands, there's a real path into bigger roles, potentially owning specific chains

The kind of problems you'll work on:

• A guest has a booking issue with one of our global chain properties — who do you need to loop in, and how fast can you get it resolved?
• A cancellation needs handling — what's the right process, and who else needs to know?
• How do you keep response times tight when cases come in from hotels across many different markets, not just one region?

This role fits someone who:

• Has a background in hospitality or the travel industry
• Is comfortable handling booking and guest-related issues directly: cancellations, rate discrepancies, rate violations, day-to-day guest concerns
• Can coordinate across multiple internal teams (Operations, Customer Service, and others) to get issues resolved
• Is organised and can manage a steady flow of cases without letting things slip
• Is comfortable being customer and guest-facing, representing Nuitée well in those interactions
• Can adapt quickly and is comfortable figuring things out as processes evolve along the way

This is an entry-to-junior level position: hospitality/travel background and the ability to pick things up fast matter more than years of experience.

If this sounds like you, we'd love to hear from you! Apply with your LinkedIn profile or CV. You'll start with a chat with our Talent team, then meet the Global Chains hiring team.

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.

By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.