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Vice President, MEP Operations
US
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Position Overview
The Vice President of MEP Operations is a senior operational leader responsible for the reliability, performance, and lifecycle stewardship of Nscale’s mission‑critical mechanical, electrical, and plumbing infrastructure across three hyperscale datacenter campuses. This role ensures consistent operational excellence, standardized processes, and high‑availability outcomes across all sites while leading a team of Regional Directors and managing third‑party operations partners.
The VP serves as the executive owner for site operations, break‑fix execution, preventive maintenance programs, security operations, and upgrade projects. This leader drives operational discipline, safety, and performance metrics across a rapidly scaling portfolio.
Key Responsibilities
Strategic & Operational Leadership
- Provide executive leadership for all MEP operations across NC, TX, and WV datacenter campuses.
- Lead and develop three Regional Directors, ensuring consistent standards, accountability, and operational maturity across all sites.
- Establish and enforce operational frameworks, SOPs, and performance expectations aligned with Nscale’s reliability and uptime objectives.
- Partner with Engineering, Construction, and Program teams to ensure seamless handoff from build to operations.
Infrastructure Reliability & Performance
- Own the uptime, resilience, and operational performance of all mechanical, electrical, and plumbing systems across the portfolio.
- Oversee preventive and predictive maintenance programs, ensuring compliance with OEM standards and internal reliability targets.
- Drive root‑cause analysis, corrective action planning, and continuous improvement across all sites.
Vendor & Third‑Party Operations Management
- Oversee third‑party operations contracts, ensuring performance, compliance, and alignment with Nscale’s operational standards.
- Manage vendor SLAs, KPIs, and escalation paths for operations, maintenance, and specialty service providers.
- Ensure contract governance, cost control, and operational transparency.
Security & Site Operations
- Provide executive oversight for physical security operations, access control, and incident response across all campuses.
- Ensure alignment between security operations, site leadership, and corporate risk management.
- Maintain a culture of safety, compliance, and operational discipline.
Break‑Fix, Upgrades & Lifecycle Projects
- Oversee all break‑fix activities, ensuring rapid response, quality execution, and minimal operational impact.
- Lead upgrade projects, system enhancements, and lifecycle replacement programs across all campuses.
- Coordinate with Engineering and Program Management to prioritize and sequence upgrade work.
Metrics, Reporting & Governance
- Own operational KPIs, dashboards, and executive reporting for site performance, reliability, and risk.
- Ensure consistent documentation, audit readiness, and adherence to compliance requirements.
- Drive operational benchmarking and standardization across all campuses.
Qualifications
-
5+ years of experience in mission‑critical operations, datacenter MEP leadership, or large‑scale industrial infrastructure.
- Proven leadership of multi‑site operations teams in high‑availability environments.
- Deep technical expertise in electrical and mechanical systems (HV/MV distribution, generators, UPS, cooling plants, controls, etc.).
- Experience managing third‑party operations providers and large‑scale service contracts.
- Strong operational discipline, crisis management capability, and executive communication skills.
- Ability to operate in a fast‑growth, high‑complexity environment with evolving requirements.
Core Competencies
- Executive leadership and team development
- Operational excellence and reliability engineering
- Vendor and contract management
- Risk mitigation and incident response
- Cross‑functional collaboration (Engineering, Construction, Security, Program Management)
- Data‑driven decision‑making and KPI management
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